A & R Carriages

Really poor after sale care.
Car arrived with a smashed indicator and it's taken 6 weeks of badgering them to finally get the part sent to me even though it was allegedly bought weeks ago.
I am now also having to pay £25 to the DVLA to get a new logbook because the car was never registered to me which is just plain incompetent.
I have now also been waiting more than a week to be refunded for the cost of registering the car in my name. They make a habit of ignoring emails and avoiding issues that need addressing, totally unprofessional.
Buying my first car should have been an amazing feeling but it's been a headache from day one and I would certainly not recommend A&R to anyone.

Just recently bought a BMW from A&R. Great customer service and the quickest and easier car transaction i've had. The free car delivery was pretty much essential for me as I live quite remotely and the other great reviews were a deciding factor in my purchase. Craig was very helpful and handled everything for me. Car was on my drive two days after our first phone call.

Back in April this year, I bought a Jaguar XF Estate 2018 with 19k miles from Craig and the team at A&R Carriages. Just recently the car went through it's first MOT and service without a single problem. I received excellent customer service and the process was slick and easy. I was given plenty of time to test drive and inspect the car without any pressure to purchase the car. The car was in excellent condition and the price was very reasonable. If you are in the market for a second hand and pristine car, I highly recommend you consider buying from A&R Carriages!

Fantastic experience from beginning to end. Craig had a video tour of the car I was interested in sent to me within half an hour, compared to the week and a half I waited for from a larger well known company. Craig explained every detail of the car, down to the scratches on it I wouldn't have even noticed myself and I 100% knew what I was getting into.
He made dealing with the car finance super easy and fast, and on top of that their lovely employee David drove the car up from Surrey to Aberdeenshire for us making the entire buying experience with A&R really pleasant.
Craig kept up communication completely throughout and went above and beyond. I'd 100% buy from them again and recommend anyone to consider them, even if you are further afield as their excellent customer service makes it a fantastic buying experience.

My husband Anthony bought a car from A&R Carriages a week ago and was pleased with the customer service. Everyone was very friendly and helpful which he found reassuring. They were great at communicating and responded quickly. He wants to thank the whole team and thank you Craig.

An excellent experience buying a car from them. The process was simple, efficient, friendly and fast! I enquired online about a car on Thursday, the deal was done and the car delivered to my house (free of charge) on Monday (I could have had it on Sunday if I had wanted). They clearly understand the concept of great customer service and that a happy customer is a repeat customer! Highly recommended.

Absolutely fantastic garage. They really care about their customers and go above and beyond to make sure you get the car you want. I am extremely fussy when it comes to buying a car but they really did accommodate all my needs when sourcing me one.
I would recommend them over and over again without a shadow of doubt.
Thanks all at A and R!

So, I have waited a while to write my review.

I experienced a first class service from Anthony and his team at A&R Carriages. I bought a 2016 Audi Q7 3.0Tdi, which had taken me a long time to find due to the spec required.

After Purchasing the car and running it for around 4 weeks, it unfortunately developed an engine fault, which was extremely uncommon. Anthony and team, re-assured me that they would deal with the problem, and that I would not be required to cover any costs. Between A&R Carriages and Audi Portsmouth, the problem was dealt with and the car was repaired.

Due to the way in which the whole situation had been dealt with, I will be recommending A&R Carriages to people I know, and I will most certainly purchase another vehicle through them again.

This should be an example to all other car dealers out there.

Thanks you A&R Carriages.