Portfield Car Sales

Very friendly and polite.
Used car dealers rarely get praise, however Portfield were a pleasure to deal with. The only small criticism I could make was that a couple of calls weren't answered but they promptly called me back. I spotted on the test drive that the sat nav on the car I was buying was not connecting. I reported this and this got it sorted out before I collected the car and they did this at their own expense. I highly recommend them.

Really lovely dealership. There was absolutely no pressure put on us when looking at the vehicles. We went with one in mind but saw another with potential, when asked the opinion we received an honest, non-biased answer based on his knowedge. He allowed us to test drive and answered any questions we had. He knew our needs (a young family) and very suitably tailored to our needs. The vehicle is clean, tidy and presentable. Did everything they could to help us and make the process of ownership smooth and easy. We would absolutely reccomend to anybody looking to buy a car to go here.

Excellent company to deal with. The team is really helpful accommodating.

Bought this Audi A7 from PCS, after a couple months I picked up on a coolant loss and a heater issue.
Due to having a baby around the same time PCS understood and allowed me some extra time before taking the car to be sorted.
They brought to me, and provided, the curtesy car.
After they honoured their warranty policy and had the car repaired by a Audi specialist, they kept in touch for a few weeks after to make sure the car was okay and not playing up after such a big repair.

Hi all … I brought an audi a6 3.0 tdi £11.850 was the price … great service all good whit the car tks for everything!!!

Even though the car was PX it came with LOTS of paperwork and considering the age and mileage the car (2006 Audi A6 Avant 3.0 TDI, 211,000 miles) is in decent condition. The battery was flat, though, which meant the car had to be jump started before I took it away and because the car had almost no fuel in it (which was disappointing as I had travelled two hours by train to view it, but the dealer knocked £20 off so I could fuel it enough to get home) I had to be jump started again after visiting a local petrol station, which was done by the dealer again.

Lesley, who works at the dealer said it must have been a 'loose connection', which I didn't think was the case. He also said I was starting the car wrong, which I took his word for as my experience with this generation of A6 is limited but I later found his statement was not right.

I had my place of work (German Car Specialist Repair Garage) test the battery and found it was knackered (technical term) which meant having to dish out money for a new one. Since fitting it I've found the car actually has a battery drain, which is disappointing but not currently a terminal problem. Not ideal, but such is life.

When driving the car home I found there was a vibration at motorway speeds, leaving me to believe the wheel balancing was out. It turns out ALL four wheels were out of balance, so good thing I had that checked.

Also, when the V5C arrived (that came very quickly actually, especially given the time of year) and the name is wrong and also spelt incorrectly. This makes no sense as Lesley at the dealer took my driving license and took the details of that. So that means I need to send the V5C off again to have it rectified.

To give balance and fairness, Stephen, at the dealer was quick to respond to emails and was very helpful when I queried the lack of locking wheel nut key (it turns out there was one place I hadn't looked) although he completely disregarded my grumble about the battery and did not make any kind of apology.

Also had the car health checked and considering how much use it's had, it's in quite good health, so it's a credit to its previous owners of which it's only had two.

***TL,DR: Car seems to be decent, especially for the price, age and mileage, but I think there are room for improvement from the dealer - perhaps it's because this car is a PX? Mind you, whether the car is £1,500 or £15,000 the level of customer care shouldn't make a difference.***

After a fair few years my 09 plate insignia needed replacing.. I purchased a q5 from Portfield cars and I cannot recommend them highly enough. From first point of contact I found Stephen very responsive, clear and helpful. I am very happy with the car and support with the sale and a very smooth transaction- being in sales myself I found the whole experience pleasurable and no 'pushyness'- people buy people and I am pleased to report that this Business exceeded my personal expectations.

I recently purchased a car from Portfield Car Sales. Stephen has been lovely to deal with and their customer service is second to none. He arranged for the car to be delivered to us in line with Covid regulations and was very fast to respond to any queries that we had. We ran into an issue with the car shortly after purchasing which was no fault of the dealership and Stephen quickly and amicably resolved the issue in line with their warranty with no disputes or problems. I would highly recommend Portfield Car Sales and Stephen as a dealer. They are a trustworthy dealership. Thank you Stephen and team!

I would highly recommend using Portfield Car Sales. From start to finish Lawson and the team have been excellent, always called me back, sent videos of the car I was interested in and always answered any queries I had. On delivery of my new car the driver was polite, followed safety guidelines and clearly explained everything and made this a very smooth transaction in unusual times. This kind of service makes you go back to them again in the years to come as a trusted car sales group for myself and my family. Thank you guys." Maggie Spooner - Buckinghamshire