GH Motors LTD

Cannot speak highly enough about the service I have had from these guys,not only in recommending what car to opt for,the whole sales/purchase procedure,the very quick turnaround in getting the car mot's and serviced for me to pick the car up on Saturday morning,when only purchasing the car on the Friday morning is 2nd to none imo,and the service has been the same 6 weeks after received the car........which has been faultless......definitely be going back for my nxt purchase & would have no hesitation in recommending them ........keep up the excellent service guys

AVOID AVOID AVOID AVOID AVOID

Contacted GH Motors about a vehicle they had advertised on the internet which was advertised as “Excellent Bodywork”.
As part of a deal I requested for the cam belt on the vehicle to be replaced and I would go ahead with the sale.
GH Agreed and said they would call me once the car was ready. Therefore I placed a £100 deposit to secure the vehicle.
2 weeks passed and I’d still not heard from GH therefore I chased them myself and
We eventually arranged a collection date.
And collection date came,
I turned up on site, The car was covered in scratches, very very poor body work and the engine was 2 inches thick in Mud.
I said I was no longer interested in the vehicle and felt like I was entitled to my deposit back because I’d been miss sold the vehicle.
GH said they were not going to give me my deposit back.
I gave them the option of giving me my deposit back or I’ll write a review about the experience I’ve had on the internet.
(I wouldn’t of done this providing they returned my deposit)
GH then replied saying -
“I’d rather take a bad review and don’t forget we have your address.”
I would deem this as a threat which has come from the company owner himself Gareth.

AVOID AVOID AVOID AVOID AVOID

Bought a car from this garage that developed 3 engine management system faults within 6 months. Garage looked into the first 2 as it was within 3 months but flatly refused to look into 3rd fault as it was 6 months after purchase and 3 months after warranty ended. Disappointing outcome that will put us off from recommending to others and will also stop us from going back and purchasing in the future.

Brought a BMW 3 series from GH motors over 3 years ago. Was so happy with the service we went back to upgrade our car again. The service from the team was brilliant Gareth went out his way to help us. Would highly recommend them to anyone wanting a quality used car.

What a great experience. Gareth couldn't help enough. I will be back to buy my next car from him again.
Big thank you to Gareth

My partner purchased a 2016 Nissan Qashqai from this dealer, which broke down on a country lane within 24 hours of driving it off the forecourt on the 22nd of December. The vehicle completely lost power, and the system warning light was flashing, and the car would not start. At the time, my partner and 18-month-old daughter were in the vehicle, which was extremely distressful. The dealer offered to send someone out to her, but we got someone out to her first who managed to get the car started. At this point, the car had been driven no more than 12 miles since purchasing it, and my partner had filled the tank with £90 worth of fuel.

My partner was able to get the car back to the dealership, who diagnosed the problem and advised that it's best she does not have the car back given that there were a few different issues with the vehicle that they were not confident in rectifying and returning to her. As a result, she was offered an older, lower-spec car with more miles that she did not want, so she opted for a refund.

On the day of collecting the Nissan, her old car had been sold, meaning that she was now in a position whereby she would be without a vehicle. The dealership agreed to let her have a courtesy car until she was refunded for the value she had purchased, which we were happy with. However this meant that over the Christmas period, we were under pressure to source another vehicle which was far from ideal and caused its challenges.

To cut a long story short, even though the inconvenience was time-consuming and stressfull we would not have left a bad review other than handling the refund. We were not asking to be compensated in any way even though ;

*The car had broken down on a dangerous country lane

*The car had been in our possession for less than 24 hours

*We had to make three journeys back to the dealership

*My partner was no longer able to have the car she had purchased

*We had to spend the whole Christmas period looking for a car

*Driving out to view cars

*Lost out on another car my partner wanted as the dealership could not refund her for five days

We asked that the dealership refund the £90 of fuel put in the Qashqai and not used. As a matter of principle there is no way we should end up out of pocket, given what had happened. Unfortunately, the dealership owner point blank refused this request in any way, shape of form.

Two weeks wasted

£90 down

Back to square one

Never again

Where do i start. Absolutely no pressure sales staff. Extremely helpful and patient and friendly. Excellent choice of good quality cars at such reasonable low prices. The best place to buy a car from in Mansfield. Highly recommended. 5 Big stars from me.. Well done gh cars.

Sales team are wonderful but unfortunately telling me that the management don't do the V5s online let's the Sales down
And after speaking to dvla for over 8 weeks and no paper work sent for my vehicle ?

1. Sorry but you can't blame the royal mail strikes when online it's done straight away and you get your log book in 3 to 5 days confirmed by DVLA bought and sold many cars my self never had issues like this and why do it by post when everything is online now ?

2. Bought my car in October spoken many times with DVLA unfortunately I had to send in a V62 form to apply for my log book myself. If you sent it off I wouldn't have had to apply myself be warned if I didn't contact Dvla it would have cost me another £25 for the log book 🤔

3. I wish I read the reviews that people left regarding not getting the V5 logbook due to GH motors not sending it off I would have not left the site until it was done.

DONT BLAME DVLA OR ROYAL MAIL STRIKES IF YOU DO IT ONLINE YOU CAN CHECK IF THEY HAVE UPDATED V5 THE NEXT DAY ITS THAT SIMPLE WHY MAKE MORE WORK BY POSTING IT MOVE ON WITH THE TIMES. CAUSED ME SO MANY PROBLEMS AND WASTED TIME CALLING DVLA REGULAR WHAT A LET DOWN.
YES I HAVE MY LOG NOW AFTER APPLYING WITH A V62 FORM TOOK OVER 8 WEEKS THANKS ALOT GH MOTORS WHAT A WASTE OF TIME. 😭😡