Stermat Car & Van Sales

I hired a van in December 2016. I was given the emergency no. in case of issues, did checks and off I went..

The steering was pulling and by the time I got home (6m away) I was pretty glad to get out. 2 hours later I looked out and realised the rear tyre was flat. Rang the number but no answer; msg left and text sent... and still no reply. Eventually sorted via AA, which involved having to wait until gone midnight.

When I returned the van the following day I was charged £10 for the tyre repair, even though I'm convinced it was soft when they gave the van to me, given my drive home. I was marched to the cash machine and I handed over a tenner. He was pretty intimidating and I felt somewhat nervous at this stage.
He also had a go at me for contacting the emergency number and told me I should have rung the main number. Right. Well maybe they should tell you that instead of giving you a totally different number to ring, that they don't answer.

He also told me I had scraped the wing mirror and they would have to charge me £100 for a new one. It wasn't broken, so I couldn't see why they needed a new one. Seriously? On a hire van??!
There was a scratch on the plastic casing. I couldn't prove I hadn't done it, so I said I thought £100 was unreasonable.

He then said he would watch CCTV of the van before my hire to look for the scratch (he said he would be able to tell from footage whether it was there previously or not - amazing film quality then..) and he would charge me £150 for his time.
He told me he would take the money using the carbon copy he had of my card, taken at the time of hire - and it might even cost me more if it took him a long time.
So £250+ for a scratch.. and it was up for debate who caused that. However, still an aesthetic issue only.

He told me he was the boss and 'could charge what he liked'. I was not feeling at all safe (I am female and he was aggressive) and I left as soon as I could. I rang my bank as I was so concerned that he could help himself to any amount at this point, and I didn't trust him as the amounts seemed so wildly excessive. £250 is a crazy charge for a scratch on the outer casing of a wing mirror.

It's worth noting my bank were horrified also at what he had said, and they immediately cancelled my card for me.

I saw the van today while I was driving to work. I let it overtake me on a dual carriageway so I could take a look. They hadn't changed the mirror - the same scratches were there and I wonder how many others they have done this to.

Stermat shop has almost everything you need for DIY around the house, plus electrical goods, decorations, cookware, a small motoring section and a garden-ware/gardening section out the back. Plus a very good car and van rental service, with friendly and helpful staff.

Excellent garage and sales...have bought and exchanged a number of vehicles with the help of Llifon (×2) at Stermat Gaerwen. Definite good range available and would recommend this garage due to the first class service. The team have been very helpful at all stages. Diolch yn fawr iawn.

Boght a vehicle off them best garage to deal with If your after a. Car or van. Go see Tom on sales best around 👌 best welcome and they sort everything out for u. Best of luck. See u soon 👍🏴󠁧󠁢󠁷󠁬󠁳󠁿

Superb hardware store with garden centre and pet food available

Bought a washing line kit wife still at check out seen a better cheaper one ask could we change it .We hadn't even left the store still stood at check out said we don't do refunds we Will give you a credit note I could understand if we had gone home and came back I could accept.
Think con men run this firm

Excellent customer service. Bought a minibus recently and they went above and beyond to accommodate our requests. Lovely people. Thank you very much.

Best place on earth. Great staff. If Stermat don't have what you are looking for, then no one will.😊