Away Resorts

St ives bay.

1/ Not allowed to choose your own caravan anymore.

2/ No couples out of season discount given.

3/ Amenities that you have paid for are
closed and rented out to private functioning.

4/ dog's now allowed on site no poo bins provided and some owners couldn't be bothered to clean up after their pets this also includes the beach area's.
(Now have to look where you and your children are playing and walking)

5/ I booked 2 caravans pet free with sea view 2022 got dune views
(No discount, apologies or alternative accommodation offered. )

Mentioned all the above information to reception when checking out they couldn't really be bothered not even offered a discount or refund for the difference in price.

All in all Poor customer service 😢 😞

Absolutely no common sense! Tried to speak to ‘Sean’ on the chat function to add a travel cot to my booking for my 1 year old daughter. But they wouldn’t do this without a telephone call because the booking is in my husband’s name. Considering we have the same last name and I have given all booking details needed to clarify my booking and my request was so minimal and simple you would think a little common sense might prevail. But no, they stuck to the option of having to call. Bad customer service and it’s left a bad taste in my mouth before my holiday has even begun!

First day at st ives bay and what a mess.
Asked for an upgrade and was told none were available, only for my brother in law to walk in ten minutes later and get one.
Then I go back to complain and they tell me he shouldn’t have been given the upgrade and at this point he has paid over £170 and unloaded his car into the new caravan.
A side note the upgrade he was given is a superior caravan and there isn’t anything superior about it. Nice sea view but the caravan itself is quite run down.
Bad start to the holiday

We have spent a week at The Bay, Filey
Great location within easy reach of many local attractions. The apartment we had was very clean. There were unfortunately some broken items that needed replacement, this was done promptly. The dishwasher wasn't cleaning properly and we were missing some essential items from the kitchen. Again, these items were promptly replaced. Simple things make a difference Folks!

Away Resort's after sales care is lacking somewhat. We complained about the substandard maintenance level of our caravan and the park itself, which we felt devalued the whole holiday for us. Away Resorts messed us around at first by sending us down the wrong route to file a complaint, which aggravated us even more! But finally after contacting the correct department and arguing our case, we were only offered 20% off of another holiday with them! After our experience we would not risk another holiday with them seeing as there is obviously very little concern on their part regarding the various parks that operate more under their own esteem, leaving the customer blowing in the wind as far as knowing who is responsible for delivering the standards that they claim to!
I am not saying that everything was bad, we felt that if were not for the issues we came across, it would have been an enjoyable holiday, but beware the after sales care if things don't match up!!

Below is a more detailed account of what was wrong with our holiday if you would like an example of what could be instore?

Within the first two days we arrived at Whitecliff Bay, we notified the manager and the maintenance team of:

1. Ants inside the cabin
2. The lock on our 3 year old daughter's bedroom window being loose and compromising her safety
3. The TV/DVD player not working (at all)

The ant problem had been remedied promptly, which we were fine with but we also noted that the floor both inside and on the balcony were very dirty making our feet all black. So we mopped inside and out on the second day. We also at this time noted that the crockery was not clean, so we had to wash everything before using it.

By the 3rd day after we had repeatedly seen and queried the maintenance staff (on probably 4 occasions) about the window lock and TV. We were still no further along. We then noticed that the microwave did not work (at all).

This was presently replaced, so we were thankful but getting a little unenthused! We also enquired about the lock and TV again, with no satisfaction.

Then on the 4th day we realised that the toaster did not work (at all).

I then decided to visit the manager again, and relay our dissatisfaction thus far and outlined all that had happened.
She was not particularly accommodating, saying that we have left it a bit late now for them to do anything about it, as she had no knowledge of most of it!
We presumed that after the initial contact and all the subsequent contact with the maintenance staff, she was being kept in the loop. She also said that they rely on the customers to notify them of issues with the accommodation and so could not have done anything until we had complained.
This is nonsense, I myself work in maintenance for an events organisation that provides accommodation, and we continuously check everything before guests arrive in order to avoid these issues.
I would also suggest that this had not been done for some time regarding our caravan.

There is also of course the issue with the outdoor pool that was out of commission and a real eyesore during our say.

Now we expect the odd teething problem, but all of these amounted together to a holiday worth considerably less than what we paid for it, and drastically reduced our enjoyment of the whole event!

Avoid

In some European nations there is compulsory licensing of tourism business's and my experiences with this company are a major argument for introducing it to the UK.

We booked at Rockley for the Whit Bank Holiday week 10 months in advance. An extra Bank Holiday was then added to that week for The Jubilee.

A few weeks before we were due to go our booking was cancelled as the van needed 'maintenance'

We had booked via Hoseasons who were not amused and found us somewhere in Cornwall and charged the difference to Away Resorts. In the meanwhile the van we had booked was shown as available at a much higher price. Well, funnily enough they didnt manage to relet it.

We booked at Whitecliff for the October half term, however when we arrived our caravan stank of drains. The team found us another one, however it was dirty, run down and the Gas Certificate had expired in March.

If it hadnt been for the fact that it was late we would have gone home then but ended up staying the night and got the ferry the following day. The team were good enough to give us a full refund but we are waiting for out ferry fare, travel costs and loss of holiday compensation

Amazing bang spanking new caravan the best we’ve ever stayed in, so much so I couldn’t believe it was a static. We were in a dog friendly and our other guests in a dog free and theirs was even nicer! The dogs even got their own welcome pack which was a lovely touch. We were on the newer side of the park across the road but still only a short walk from the main hub. Standard park facilities and entertainment with the added outdoor cinema and entertainment area and a short walk to a great beach (particularly if you catch the tide out!). Friendly, helpful staff and security. Would definitely visit again.

Stayed at Barmouth Bay Resort for 10 days in a top of the range accommodation, indulgent!

The price was quite high, obviously taking advantage of the Covid situation.

Had all the mod cons
Living Area spacious
Bedrooms slightly tight but probably part of the attraction for the kids.

The whole area is beautiful and worth discovering.

The only niggle was the FREE WIFI is useless and you had to pay for faster speed, so if you want to do some online work and who wouldn't these days!, be prepared and arrange for alternative solutions in the house.