Home from Home
101 Newton Rd, Mumbles, Swansea SA3 4BN, United Kingdom
4
38 reviews
8 comments
HXGW+38 Mumbles, United Kingdom
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Monday: 9–18
Tuesday: 9–18
Wedneasday: 9–18
Thursday: 9–18
Friday: 9–18
Saturday: 9–18
Sunday: Close
Tuesday: 9–18
Wedneasday: 9–18
Thursday: 9–18
Friday: 9–18
Saturday: 9–18
Sunday: Close
We did get a cleaner after 3 day of unsuccessfully trying to get in touch with Home from Home. I understand the general message of "we're striving to provide our best", but Home from Home didn't. This sort of situation shouldn't have happened in the first place if as a company you actually followed the rules you advocate for. I also strongly suggest that the emergency number is actually monitored properly otherwise there's no point in having one.
Booked an apartment by the seaside with Home from Home. The price was lower than other accommodations around it and we did think it might be too good to be true but the place looked nice in photos. Plenty of alarm bells that the place hasn't been cleaned or noone has set foot in it in a very long time. As soon as we opened the door we noticed the mountain of unopened mail on the floor behind the door, the stench of unaired place was quite strong, we had to open the balcony door. The bedding looked clean but the bathroom was disgusting. The toilet is dirty, when I lifted the seat, you could see pee stains, the sink was dirty as well, on the floor you could see bits of gathered dust and hair God know from whom, and in the shower cabin there's a used bar of soap, because why not share your soap with a stranger in a pandemic! The mirror isn't clean either and there's little hairs from shaving along the edge of the cabinet. There's no cleaning products in the flat so we had to use our wet wipes to clean the toilet and sink so we can use it. In the fridge I noticed a big white stain that looks like spilled milk. And to top it all off, we tried calling the emergency number for the past 2 days and left a message as well but we've had no response so far, to either get a cleaner or be moved somewhere else. Filthy place that puts your health at risk, and in a pandemic is ever more important to minimise disease transmission. Really hope we don't catch anything, as we're forced to stay here until they get back to us. I would not recommend it. I can see they have a few positive reviews, I can only hope their other places are clean so to minimise disease transmission.
It is a very spacious house, very well equipped, with a modern feel. We especially enjoyed the large garden with a warm outdoor shower within walking distance of the beach. A great location for costal walks. A lovely cottage to bring the dog and all the family.
Thank you very much.