U-Drive Limited

I have waited 40 minutes to get a van because they couldn't find the one which was meant to be for me. The one they gave me was dirty and stinking.
When I dropped the van back I parked it on the same spot I picking it up but the guy who was there told me to move it and park in tight bay where I couldn't fit it and could easily scratch the van. When I refused and told him my worries, he told me, "I will do it later when I got time".
Terrible service and client approach.
Overall, I do not recommend it.

I was visiting Wales and needed a car to trip around the countryside. After reading a few reviews they seemed the most professional and honest. I was not disappointed, great experience from start to finish and only one surprise. Coming from out of country and to make my life easier, I had reserved an vehicle with an automatic transmission through the online booking process. When I picked up the car, they gave me a standard and I had no options but to take it. In my case, not a huge problem because I can drive standard. Staff told me they never have automatics available, everyone in Wales drives standard. However, other potential drivers from out of country may want to confirm automatic availability and communicate with a real person at U-Drive. My question is why are these vehicles on booking website and not in the lots.

I can't say enough good about this place. We needed a car asap and prices everywhere else were insanely out of our budget. This place seemed to good to be true but they were incredible and the customer service could not of been better or more efficient and friendly. Our car was in great shape and clean and pick up and drop off were simple.

This is the only place i would say that I'll rent a car or van. They charge you only 100 for deposit that ofcourse if you don't damage anything you will receive back. Really easy process of getting started for the car you are renting. I will always choose u drive.

Prompt service and affordable prices.
The process of booking via phone is highly efficient and easy to use

Friendly staff. Car was cheaper than another company. You can drop car any time as they have security on site

Good company, guys polite and helpful and van ready to pick up. Definitely use again.

Tidy bunch of boys in the depot. Much more helpful than the staff in the phones in their Centeral office. Had a tipper on hire for a year, always sorted any problems.