Henderson Keywood & Partners
30 Claremont Rd, Surbiton KT6 4RF, United Kingdom
3.9
30 reviews
8 comments
9MVW+PC Surbiton, United Kingdom
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Monday: 8–19
Tuesday: 8–19
Wedneasday: 8–19
Thursday: 8–19
Friday: 8–19
Saturday: 8–13
Sunday: Close
Tuesday: 8–19
Wedneasday: 8–19
Thursday: 8–19
Friday: 8–19
Saturday: 8–13
Sunday: Close
Unlike our previous Vets, we did not have to go to a specialist hospital but could see the specialists there. And, we can carry on seeing a regular Vet who updates the specialists as needed. Its a brilliant service that really helped us and we can't thank you guys enough. We know they care a lot about us and our pets. The place is always busy because everyone wants the great service they offer. I am sure if you receive the level of care we got you will be impressed and well looked after.
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I'm glad I went elsewhere and saved my cat unnecessary trauma - and us unnecessary vet bills.
Bottom line is this is absurd and I will be sure to let those I know with pets to avoid this surgery. Shame really as they just did it up but maybe that's why it's so expensive as I'm paying for it
A typical wait can be 30 minutes. No one offers any explanation or apologies (without creating a fuss) and there seems to be enough staff wondering about to let you know.
For such a premium price (which I have paid as it was close by) you would expect a timely service.
I have waited 40 mins to book in a cat to be neutered and after causing a fuss as I needed to go to work I was told a vet had called in sick, they had left a reception room full of clients and had not thought to tell us.
I have then had to wait 45 mins for a non emergency consultation and the cause was they were busy, not particularly satisfactory as I would have made another appointment if I had been forewarned or even told after 20 minutes it was going to be a long wait.
Avoid this practice if there is another you can get to.
4 years later had an emergency so I was in cold panic drove to this practice out of sheer instinct as not lived here in years. They are still as useless as before not updates when you are busy scared about you animal. Just wonder about and only again when you cause a fuss do you get an explanation. I took the cat to another vet in the end and they are fine with a bit of surgery, 2019 update.