Portland Vets Horley

What an amazing Vets, Portland Horley are.
We run a busy Boarding Kennels and at times, dogs in out care need to see a Vet, as a Kennel owner there is nothing more worrying than looking after someone else Dog and it becoming sick and unable to see a Vet quickly. Portland Horley have never let me down, always taking the worry off my shoulders and fitting me in, and seeing to the Dogs so quickly, kindly and professionally. Even 15 mins before they closed (Sorry)
Portland really are the best Vets I have come across.
Thank you to all, including the Reception Team. Ryan @ Tagzvondeni Kennels

The vets and whole team at portland are fantastic. We haven't been in that many times but when you do go there is always such a warm welcome from everyone, it feels personal like vets used to in the olden days!! There is a real team/family feel to the place. I only wish they could offer a 24/7 service but totally understand its not that easy, that said their out of hours service at East Grinstead is also second to none, we unfortunately had to use this service last week but it was well worth the drive for first class care for your pets. Selfishly I probably should stop recommending them as I don't want them to go so busy I can't get an appointment!!!!
Fantastic vets, fantastic nurses and brilliant receptionists, thank you all!

Fantastic vet practice, I would highly recommend, staff are extremely friendly and understanding when it is needed..
we unfortunately had to say goodbye to our cat chewy a couple of weeks ago and the compassion they showed was amazing, sending a sympathy card was a very nice gesture and much appreciated.

I’ve usually have a good experience at Portland vets until recently. My dog Pablo came to Portland vets to have his canine root removed from an injury that resulted in him snapping his canine.

After a 3hr operation and a cost of £1050 I was told that they were unable to remove the entire root but it ‘should be fine’ and heal over the rest of the root like normal.

I was given no antibiotics post op and as a result within 48hours my dog had a bad infection which resulted in the wound opening up and causing much pain and discomfort to my dog.

When I took him back for a check up they finally gave me antibiotics and told me again, it would be ok and heal up over, it would just take longer. At this point I had lost faith in Portland vets advice so ask to refer him ti a specialist who confirmed right away that the rest of the root needed to be taken out and I would have to pay for the same operation that Portland vets failed to do.

What’s worse is they have offered me no refund towards the cost of the second operation that is only necessary because they were unable to provide the service I paid for.

What’s worse is their advice to just leave it and let it heal was negligible and was the complete opposite of that the specialist they referred me to advised.

I would avoid Portland vets after this experience and I highly recommend you chose another vet too!

Had to have a emergency appointment this morning for my Cat Lizzie. Staff and receptionist were fantastic. Would highly recommend Portland Vets.

Brought my bulldog puppy to our vets (Portland Vets) with a very obvious issue. He was losing blood from his private’s, and was very scary for my children and I.

Charlotte saw us and diagnosed immediately with a urethral prolapse.

She was kind, compassionate and thorough.

They were all so caring and accommodating from start to finish.

He had surgery arranged, followed by medications and after his surgery, they sent me a what’s app pic of our boy, offering us much reassurance and consideration for our worries for him.

His post op checks were always on time, never late seeing us and thorough with their explanation of all aspects of his condition and aftercare.

I highly recommend this Vet practice.

I feel they loved my puppy and would bend over backwards for him. This was so important for us, considering the type of issue we come against with him, also being highly anxious about him being put to sleep, being a flat faced breed & only 5 months old.

The reception staff are so welcoming, and friendly and made a fuss over my boy, who is young and a little scared to begin with.
Soon enough he was calm and loving the staff, receiving his cuddles.

Thank you for being excellent!

They did what they could for my little girl, but sadly she was lost to some form of aggressive cancer recently that no one could help. She was never scared to visit here, quite the opposite. Vets are expensive, period, but they handled my insurance claims well here.

Very friendly, helpful and knowledge staff. It is the best place to take my fur baby in the area!