Tonypandy Veterinary Clinic

Jack just had dental surgery today. They are very kind and caring here. They treated Jack exactly as I would have treated him. Very respectful of your feelings and love for your animal. This photo was taken right before leaving and no he doesnt look impressed 😆

I have been a client of this practice over 20yrs when Mr Marshall run the practice.
I am disappointed with the lack of contact over the last few weeks.
My dog was booked in for a scale and possible extractions. I dropped her off but got a call lunch time that her op was cancelled due to emergencies, I except that can't be helped. They were going to call to make a new appointment. No call from them so I chased it up. Another appointment was made and when I got there it was cancelled as the vet had called in sick. Can't be helped. Have waited a week for a new appointment and no communication.
I have gone to another practice now and asked Tonypandy vets to remove from their books.
I then received a call back saying I owed £56 for a blood test she had when she went in for her 1st op. No one told me when I picked my dog up about this payment.
Very poor communication.

The vets and reception staff were helpful and compassionate with me, although someone close to me said that she felt patronised by the person at the reception desk.

They helped us through the process of putting our elderly cat to sleep and his ashes were returned to us in a beautiful personalised wooden box.

Very kind and caring staff, we lost two cats this year and they were brilliant.After care services were very helpful.

Positive experience with staff and vets Dean and John who took great care of my dog Suki along with the nursing staff ect...very great full to the whole team.

Absolutely discusting the way my dog and mother was treated. We took our dog here. After telling the vet what was wrong no proper examination was done she was given antibiotics we phoned again 2 days later to be told only appointment is Monday, our dog wasn't well at all. We took her Monday to be told she got kidney failure and needs to be put down. The next day we took her back to be put down, the vet asked us if we would like a piece of our dogs fur and paw print and we was deliggted to have a keepsake as we lost our dog. When we went to pick our dogs ashes up we was given the bag with the ashes and the vet words "there she is" Absolutely discusting. When we looked in the bag no paw print or fur. When we asked the vet. He forgot to tell the girls. The day we picked up the ashes we had a leaflet to say we could of took our dog down the cremation place to wait that day, we was told nothing at all only after picking up the ashes.. when our dog was getting put down we was asked how are we paying. Its all money there. I will never take another dog here and definitely wouldn't recommend.

Thank you for the kindness and compassion shown when our cat Kitty was so poorly. Thank you for being so gentle to her when she was put to sleep.

Absolutely amazing staff there so kind and helpful, made my dog feel at ease and calm about going to visit a vet