Sinclair Volkswagen (Bridgend)

Big thanks to Phill and Nick Jones, on sourcing a car for my mum. Nothing was to much trouble for either of them. A nice laid back and approachable attitude. And went above and beyond other dealers, we have dealt with. I wouldn’t hesitate in using them again in the future.

Very professional staff always very polite and efficient. When I wasn’t able to collect my car after it’s MOT they called me and said they would deliver it back to my address within the hour! All work carried out was tip top standard. They made me feel like my custom was important to them. Thank you for such great customer service.

The visit was to sort out a service plan for a recently bought car (not from them). They were spot on, getting the car checked and the service plan set up.

Dean is an absolute gentleman - great service from the team. I was late and they fitted me in no bother.

As soon as I put down the deposit, all support immediately stopped.

I was left waiting for 50 minutes after my pre-booked appointment when I went to pick up my car, whilst walk-ins were immediately attended to. The email regarding payment was never sent, meaning I paid via chip and PIN on the day. I asked about documentation regarding warranty, MOT and roadside assistance and was told I would receive them all by email. Luckily, I asked about the complimentary 5-day insurance which had not been arranged despite me saying at the initial meeting that I was planning on driving home and arranging to amend my cover from there. Due to the added hassle, I rang my insurance company there and then, foregoing the complimentary cover. I was handed my keys and pointed to my car, which understandably due to COVID, I was not shown the finer features of.

I did not receive any documentation via email. Upon phoning and further questioning about the warranty, I was again told it would be emailed, and then that a warranty booklet would be posted, but it never arrived. For roadside assistance I was told to 'look for the leaflet in the glove box'. I was told I would have to keep track of when the MOT was due after 3 years by using the logbook. All this if fine but should have been clarified initially, especially as they knew this was my first time buying a new car from a dealership (previous cars had all been used). I should not have been told I would receive physical documentation if not.

Upon the initial visit I was quoted a service plan and agreed to it. I was told the car would be serviced before I picked it up, meaning from then I'd need to keep up regular servicing to maintain a full-service history - it wasn't serviced. I enquired again about the service plan and was met with 'oh you want that? I was wondering why it wasn’t serviced.' I then followed up with a phone call to finally be sent a 3-year service plan that detailed payments but not what this entitled me to. I emailed again to clarify before signing, then phoned and left a voicemail a few days later. I still have had no response and the quote has timed out after a week. I have just given up.

When someone buys a new (or nearly new) car, they expect a certain level of service. Sinclair have really fallen short on far too many aspects that anyone would deem appropriate.

Very responsive dealership and great facilities. Unfortunately let down by poor organisation. We had a test drive booked for today and confirmed by email in the week, but upon arrival the vehicle was not available as their system wasn’t aware we were coming. This was made worse by the fact we’d been there 25 minutes when they actually came to tell us that, so it wasted a fair bit of our morning.

It was nice to see the vehicle and I was impressed by the showroom itself. But very disappointed with the organisational aspects.

Sadly this has put us off a Volkswagen.

Fantastic customer service from Gareth. Nothing too much trouble for him and would highly recommend. He brought the car from another branch himself and stayed late to serve us, as my wife was late arriving from work.

Went on a off chance to look for a new car and ask a sales man if he had any golf gtd in stock from the moment we called Gareth Davies over he put us at ease no pushy sales line every thing from start to finish was like clock work credit to the company! Will defo use this dealership again!