Peasher
63 High St, Gravesend DA11 0BB, United Kingdom
4.3
151 reviews
8 comments
C9V9+GP Gravesend, United Kingdom
Location reporting
Claim this location
Monday: 13–22
Tuesday: 13–22
Wedneasday: 13–22
Thursday: 13–22
Friday: 13–2
Saturday: 13–23
Tuesday: 13–22
Wedneasday: 13–22
Thursday: 13–22
Friday: 13–2
Saturday: 13–23
I would definitely recommend the Amala with Abula! It was my husband’s dish and I ended up eating with him.
I loved the lively atmosphere and the two guys serving were so polite.
We came to celebrate our grandmas birthday and had booked and made pre orders week in advance.
When we arrived at the time scheduled, there was no space for us to sit and after patiently asking for our table, we had to rearrange it ourselves as nothing was being done after 45 mins.
On top of this we waited another hour for our food to come out in different intervals which was not ideal. They were so understaffed that I even had to become one of the waiters by getting basic things such as cutlery for our food, cups for our drinks, our drinks order self.
Now the icing on the cake … the chef/ owner was so audacious it was unbelievable. Instead of her to apologise for the lack of organisation and service, she came out shouting and screaming at the top of her lungs unprovoked saying that she shouldn’t of taken our booking because shes so stressed. I’ve never seen someone own a business with so much victim mentality.
She got even worse when we were trying to organise the bill while she had intervals of screaming at the top of her lungs again unprovoked. No patience, no humility, absolutely NO accountability and no regard for my grandparents who were there to enjoy their birthday, it was so uncomfortable to see. She was constantly telling lies and did not want to listen to what anyone had to say. She overcharged for food that did not come to our table and her response whenever we tried to question it was shouting once again, playing the victim. To avoid her continuing on with her wrath, we just had to pay the difference which was very questionable.
There was so much that was wrong with our experience and was a shame that her disgustingly rude behaviour became the focus of something that should of be celebratory.
Not all places need to be restaurants, just stick with takeaway- this place was the perfect example for this.
Avoid at all costs!!
Excellent customer service 👏
Will definitely come back again ...