The Hest Bank
2 Hest Bank Ln, Hest Bank, Lancaster LA2 6DN, United Kingdom
4.4
628 reviews
8 comments
35RQ+27 Lancaster, United Kingdom
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Monday: 11–23
Tuesday: 11–23
Wedneasday: 11–23
Thursday: 11–23
Friday: 11–23
Tuesday: 11–23
Wedneasday: 11–23
Thursday: 11–23
Friday: 11–23
Many thanks
Helen
We arrived at 3pm and were told there would be a 15-minute wait for food. Ordered at 3.25pm and the food arrived at 4.25 pm, my burger should have had 2 x 3oz patties, BBQ sauce and brisket, I got one very over cooked burger and no brisket or sauce, my wife's food was swimming in grease and water making the fries too soggy to eat. We raised this when someone passed eventually and they offered to take it back, but we were starving, and we needed to leave at 5pm, so ate some of it, making it clear we would pay full price. We were told they would pass on our complaint to the chef, but the staff showed little to no interest in the fact we received only part of our meal, despite paying full price, it took an hour to arrive and the fact at it was terrible.
We won't be back!
Friendly service, tasty food.
Lasagne and garlic bread was homemade, pie and chips lovely!