Tollgate

Great food, great service, friendly staff. Food served within 10 minutes of ordering on a Saturday! What's not to love. Well done guys!

So disappointed. I booked a table for 9 people. When we arrived we were told by a member of staff they were no longer serving food despite us having booked. They had been given my telephone number at the time of booking and no one had called to make us aware of this. We were then told as we had booked they would serve us food. We were shown to our table. Nobody explained how we ordered eg whether we ordered at the bar or if someone comes to take the order at the table. We chose what we wanted from the menus left on our table, went to the bar to order to be told that they were only serving roast dinners. We had chosen this pub because of their extensive menu which was suitable for the children we had taken. No one had previously told us this change to their menu. We decided to leave. The service was appalling. We didn’t get to try their food so can’t comment on that but certainly the service was terrible and left a large family disappointed and hungry!

What a shambles. We booked a table on Sunday for 3:30 thinking perfect time for a roast, went to order food told an hour wait and no roasts wasn't told anything on arrival. Once food arrived I had changed my chips to sweet potato and they weren't bought out had to ask for them, finished eating and still no chips. We weren't asked if meal was ok and no one came to apologise for the delay in chips. We won't be going back and I would say don't go.

Came in with a party of 8, from London, Essex, Australia and Canada. They said the menu was limited at the moment but I had a delicious veggie curry with sides. Clean, good atmosphere
cufragrarice

Disappointed, ran out of fish and chips by 3 pm, then desserts, then no tea? The food we had was ok, but desserts and real let down, no where near as good as before, quality wasn't good and Eton mess was only half a dessert as not the full ingredients. Seemed very disorganized and we all felt let down.

Arrived to find only one member serving behind bar and very busy. We had table booked and was told where our table was and that a member of staff would come and take our order at the table. Half an hour later still waiting, so we wrote our down what we wanted and took it to bar. Result finally got our drinks. Food was nice and hot when it arrived. Was then asked if we wanted dessert… ordered .. then told no meringue for Eton mess, so declined. Then asked for coffee/ tea, was then informed the machine had been switched off..very disappointing as I had been here a few weeks ago and couldn’t fault it. Hence only 2 stars.

The good bits 😀

The staff were friendly and the location was a great location for 20 family members to share a meal. Also great value for money

The person who arrange the event was encouraged or order in advance but when we arrived we were advised that half the menu was not available so it was a waist of time preordering.

The negative bits😕

It would have been nice if Green King had of advised us in advance that they were having internal industrial issue with the unions which will impact our meal in advance. More than 50% of the items we preordered were not available.

But the staff coped really well and tried to make up for issues as best they could.

The meals that were available were a good quality.

Maybe we will try again when the industrial action has calmed down as I imagine it could be a four or five star rating.

We had a nice lunch stop at Tollgate. Downloaded the app and ordered. All brought to the table. Nice atmosphere and nice to hear chatting as groups after so long in lockdown. Only complaint, if I did have one, nothing dark to drink.. (Ale). ☹ Belhaven Black is a Greene King beer, just an alternative to pale, please.