Greengage

Absolutely rubbish pub pretty much empty but waited nearly an hour for food.
When it arrived the burger was burnt to a chrisp chips were cold. When I then complained the nxt burger was under cooked and the cold chips had just been put back in the fryer. Now they were then saturated with oil and as hard as bullets.
All.we got offered was a free drink JOKE.....

Lovely hot fresh food. Very quick service.

Nice large pub with a separate restaurant area, very good for kids, there's a few like bits in there to keep them entertained plus an outside dining area.

They have a rather large menu with plenty to choose from including some super sized portions if you can stomach it !
I would happily go back again, good value for money and a nice atmosphere. The staff where lovely aswell !

They do a different deal each day off the week which is a nice added bonus

Food was good (some of it was cold though) but slow to get you anything ordered, including drinks. We we're under the impression that the food would be 30mins but it ended up being 50mins. I think there needs to more staff as it was not even that busy... Won't be going back any time soon...

We visited on Saturday 5th November. We had gone to another Greene King pub, who had said that they were not serving food, once we were inside, which was really frustrating.
We got a really friendly welcome from the staff at The Greengage and they made us feel that they really wanted our custom. The food was served promptly and was tasty. They had run out of my order, but gave me a complimentary side portion of chips with my amended order which we had not asked for. Maisie was serving us and she was very friendly and attentive with her service. Our evening had started badly, but the welcome of the staff here really made it enjoyable in the end. We have had some poor experiences with service at the Greengage in the past, but this was completely different - it must have changed management, so please give it another try if you have had a bad experience. We will return there.

When we came into the restaurant it was empty we had to wait a while to place our order after at least 30 minutes wait for our food when it arrived it was barely lukewarm. Think this was because there was hardly any staff but when you order hot food we expect it to be hot and not have cold soggy chips. A very big improvement needed urgently.

29th January update.

Well done Marie and crew, you were exceptionally busy on Sunday, 2 staff working the floor and the same number doing the bar. The two young people serving table's clearing away were on the go all the while and even had time to ask diners if everything was to their satisfaction. They were not running around like headless chickens.
The service has improved a lot over the past few weeks and it seems as if you are getting the staff to work as a team.
Waiting time was acceptable, food was good and staff were not harassed.

WELL DONE Marie and staff you now deserve the 5 stars.

This is an update on the on the previous weeks meal. Sunday the 22nd we once again had our lunch at the greengage and it was by far a lot better than the 15th. The pub was busier, but the service was a lot speedier. No complaints this week. So well done Greengage, keep up the good work and we shall see you again on the 29th.
P.S. Sorry there is only one complaint this week, we did not like sitting on those high seats as I am only 5ft 4in tall I need a step ladder to get on the seat. We usually sitnat table 17. Thanks

We go every week for our Sunday lunch. Other Sundays when we have gone the service was not great. Some weeks no roast dinners, the reason staff shortages, so we have gone down to the Tollgate where they don't seem to have this problem. But on the 15th January as usual we booked like we always do and got there at 1.05pm as we had booked for 1.15pm, so had ordered before 1.15pm just after a young man who had his two young children with him looking forward to their burgers. So we sat there drank our drinks and I went up to the bar to ask for some more and one of the bar staff asked if every thing was OK, my reply was it would be if we were still not waiting for our lunch. We had been waiting over an hour. The young man with the children then came up to the bar and said he had been waiting over the hour which we had. The bar manager who served us was called and asked why we had not been told about the hour wait and it turns out our orders had not been sent through to the kitchen.
The young man cancelled his order and asked for his money back and said that he should have his money for his drinks back for the inconvenience. Also when I went back to my seat two ladies who had been sitting at a table next to us said they had been waiting a lot longer and had ordered by using the app, they went up to the bar and cancelled the meal and got their money back. When our dinner eventually arrived the roast potaoes seemed as though they had been reheated 2 or 3 times, not very nice, beef a bit tough, but will say apple crumble and custard was nice. Come on Greengage get your act together and it's no use the brewery bringing temporary managers from Clacton they need someone who will take the job on full-time and bring the standards back up.

Worst meal from the greengage in a while, there were 3 families in there and still had to ask for the table to be cleared and cleaned. We ordered our food and then a few mins later a chef come out to say 2 of the 4 meals weren't available and he even said the person taking the order knew what's not available. When food came out it was burnt, missing items on the food and dips missing from the onion rings. A few carrot sticks for kids veggie snacks, both kids fish finger meals were burnt. After a 3hr drive home and wanting a meal it was a shocking meal with most of it not eaten