The Oaken Arms

The food and service was very good. This is a very nice place for close friends to catch up, special occasions and small private meetings.

We loved the desserts and drinks that topped us off.

Just popped in for a bit of lunch. Very welcoming & the Manager was really nice. Our waitress was Leanne & she was very polite & very professional. Now what impressed us the most is the fact that she didn't forget us or anyone in her area. She is the reason I'm giving a 5 star review. 🌟 we always get forgotten when we eat out & its pretty rare we get someone who looks after us all the way through without me having to wave for attention but Leanne was spot on! Food was great aswell 😋 👌

My first visit and I wasn't disappointed. Lovely cool pint of Aspall cider followed by a delicious sticky toffee pudding. Friendly, helpful staff too!

Our first visit but definitely not our last. Friendly and welcoming staff and great food!

We’ve been here for lunch a few times and have always had a enjoyable experience. This Saturday it was a special occasion. We were celebrating my sisters continued good progress with her cancer treatment. We had a warm welcome and there was a lovely atmosphere. It’s a great menu and we decided to go for broke, and have three courses. The prawns and scallops were sublime. The mains of lasagna and sea bass were fabulous. We also had 2 bottles of wonderful Argentine Melbac. ( don’t worry we did have a unlucky nominated driver.) Now on to the puddings, if you like chocolate The Black Forest Flowerpot is a must! What really made it special was the marvellous staff. They were attentive, friendly, and had a great sense of humour. The evening flew by too fast. Needless to say my sister and her husband were well impressed. I wonderful experience all round. High Recommend

Hospitality Team - Excellent - 5 stars!

Jemma & Leanne went the extra mile to ensure that I had a pleasant visit. My reservation instructions were adhered to and I was seated as expected beside a warm fireplace.

Main Meal - Excellent - 5 stars!

I was asked throughout if everything was OK and was served extras promptly with a genuine smile 😊

I was looking forward to my first visit to The Oaken Arms with friends, as it’s part of a the vintage inn chain I had high high hopes. Sadly, my experience didn’t live up to my expectations.

We were off to a good start as my party we’re running slightly behind our original booking and the pub were absolutely fine with it and we’re quite understanding over the phone. However, when we did get to the pub, even though we were 15 minutes later than our original booking we were still hanging around waiting for our table.

The restaurant was not particularly busy as several tables left shortly after we arrived. The restaurant is lovely, proper country pub vibe and is set in a lovely location. Once, We were sat at our table, the waitress took our drinks order and went away. It seemed to take forever for the waitress to come back to take our starters and mains orders. When she reappeared we were notified the following was unavailable:
- The chicken and mushroom pie,
- lasagne
- all the steaks
What was quite disappointing is quite a few of the table had choose this before we were told they were unavailable.

Once ordered, it took around 40 minutes for our starters to hit the table. I ordered the pate which was nice however the portion was barely enough to go with the sour dough baguette. It seemed to be plonked on the plate with no desire for it to look appetising. I was disappointed as I have this starter regular at most vintage inns I visit and this fell completely short.

Whilst we were waiting for our main course, the supervisor came over to tell us one of the four of us who ordered the burger for main could no longer have our mail as we had ran out. He made the suggestion that he would take one of the patty’s off the double burger and put it on the single burger order. There was a lot of talk regarding this and in the end the burger was substituted for pizza. The supervisor had an attempt at rescuing what was going down hill rapidly by giving the individual a glass of wine on the house.

For my main meal, I had a house burger. It was okay, it wasn’t fantastic but It wasn’t rubbish Either. My halloumi that I had paid extra for and Was an extra topping added lots of extra flavour to the burger and saved it!

We had finished eating and a waiter came to say if we wanted anymore drinks or desserts that the kitchen and bar would be closing at 10pm. It felt like they were trying to say it’s time for you to go as at this point we had not had any pudding orders or prior warning to the closing time. It felt like the staff wanted us to leave as it Was time for them to put their feet up and it was only our table left in the restaurant.

The food is very average and did not meet my expectations considering the price. You get what you pay for!!
The service is really not very good, staff seemed more interested in setting empty tables than serving the customers who were already there. I get people are new staff and everyone was a learner once but Even the experienced staff don’t want to seem to help new staff. Staff are very rude and self centred and are happy to talk above themselves, then tell you to leave once they have your money!

I would return, but only if I discount vouchers or there was a cheap deal on menus. It’s not the place I would take friends or family who have high expectations as they would be thoroughly
Disappointed mainly with the lack of service and lack of food!

Unfortunately I can only rate 4/10. Very disappointing

I love the Oaken, it’s such a little gem & right on my doorstep! Firstly the staff are so lovely, welcoming, chatty & always have smiles on their faces. Secondly the food is delicious, really well put together menu & always tastes amazing! & thirdly the ambience is so nice! The place is warm, pretty & cozy. Especially with all the fires lit now! Really love this little pub it’s wonderful & deserves the recognition.