Plainsman

I deliberately left my 14year old son outside and asked the barman if I could bring him in for a meal because it was 8.45pm, so didn't know if children were allowed in. I was told there wasn't a problem ,therefore I bought a round of drinks that came to £16. We got a table and was looking at the menu to choose our food. Literally 7 minutes in and a manager approaches us and informs us we have to leave by 9pm because no children allowed then! Immediately I said we had asked the staff before even letting my son enter and we even told them we were going to order food. He didn't address the member of staff about relaying the incorrect information to us. I then enquired if we could finish our drinks off outside, to which he replied no and they would lose their licence if he permitted that. I politely told him it wasn't our fault and I intended to consume our beverages, as I wasn't wasting my money. He started walking off and turned back round and said I should be grateful that he was allowing us to finish them and not make us leave straightaway. I have worked in many pubs and this was terrible customer service. In addition, the staff member that initially told us children were allowed in should be full]y aware of such a basic but terribly important piece of information. This pub is local to me and the rude and unprofessional behaviour has tainted my opinion of this place. I think some staff training needs to be done rapid at this establishment.
BIG THUMBS FOWN

We visited today with my daughter and her friend. Lisa served them and made them
Feel really welcome, she is a asset to your team. Keep up the good work Lisa x

We came yesterday after never been before and Lisa greeted us on arrival and from the minute we arrived to the minute we left she was amazing and so polite and welcoming .

The food was lovely , I had the all day brunch and it was incredible.

Will definitely come back again soon and please pass on my comments to Lisa

Many thanks

Matt

I tell you what folks. If you like a fish and chip meal, you'd be absolutely mental NOT to go to the plainsman. It's absolutely fantastic. And you won't believe how inexpensive it is. Don't sit there reading this, get your shoes on and go. You really won't be sorry.

Met here for a meeting. Service was really good and, despite being busy, wait times were also good. Staff were cheerful and chatty and attentative. No disruptions, which is also a good sign. Nice and tidy and warm too.

We ate here Christmas Day 2022.

Waited 15 minutes at the bar for drinks. It's getting worse the staff appeared to be stressed out because they are few in number, 1 person behind the bar is not adequate to serve 15-20 individuals needing driks (no table service),

Waited 30 minutes for our starters to arrive. Bearing in mind everyone would have made a pre-order, I so not see why there would be a long delay other than due to the lack of staff in the kitchen and front of house.

One desert was still frozen rock solid. Had to as for a replacement.

Waiter spilt one of our drinks. It was replaced.

Customers we're the most important after the product being supplied, if this procedure is adhered too the profit will come and everyone will be happy including the staff who do the serving.

Disappointed as it was a special day and we wanted to spend quality time together stress-free as a family.

I won't be going back even though I loved the starter and main course they served.

Went for Christmas dinner and the experience was not good at all. We were seated so close to the bar that people used or table for their drinks. It took an hour for stone cold starters to be served even though we'd pre-ordered. The worst part however was the turkey which had an awful smell and taste, when I told a member of staff they said that 'everyone else has eaten it'. Would not return.

Feedback here that I hope is taken on board.

Whenever sporting events happen its understandable that places like this will be busy. What cannot happen though is the complete inability to use the toilet. The bottle necks created and allowed to happen at this venue is quite frankly ridicolous and been happening for years.

The door staff are happy to just stand at the door and do nothing about this which is pretty poor.

Men have a chance of getting to the toilet just because they can push their way there but ladies no chance!

Its to be honest unsafe and concerning.