The Beech Tree Hotel
43 Bedwlwyn Rd, Ystrad Mynach, Hengoed CF82 7AB, United Kingdom
3.9
179 reviews
8 comments
JQV7+2X Hengoed, United Kingdom
Location reporting
Claim this location
Monday: 16–23
Tuesday: 16–23
Wedneasday: 16–23
Thursday: 16–23
Tuesday: 16–23
Wedneasday: 16–23
Thursday: 16–23
Always excellent
Once again, the food was great but the fact we had to put 2 orders of 5 servings when they could have taken our order in just one go really did prove sloppy craftsmanship in catering.
The toilets were just as sad looking as the staff, toilet paper strewn everywhere wherever you turned, it looked genuinely depressing. My grandmother and grandfather nearly fell a few times due to the consistent flooding and soggy paper whilst my 10 year old cousin slipped TWICE.
Anything you eat here is met with poor plating and presentation when given to the customers. The staff were just as disgusting as the toilets. Anything you rate the beech inn from one star to a five, it’ll be nothing short of a miracle.
There's a little play area round the side for kids, and my boy had a colouring book to keep him entertained.
We later found out the chef had left but this wouldn't be an issue but would be amending the menu and getting this out to us. We eventually got a menu but there were errors in it. After my sister speaking to the Chef, she was reassured everything would be OK. Not even the Land lady was able to reassure us, giving that everything we knew to date was because we chased for this information. Her exact words were "I'm the owner, well me and my husband so if you have any problems you can speak to him"!
Against our better judgement we didn't cancel, we turned up at 12:30 Christmas day, ready to be seated, just to stand at the bar for 20 minutes and then watch the waitress dress a table!! My husband asked the bar lady, why are we waiting? We have reservation and she shrugged her shoulders and walked off. We eventually managed to get seated, by this time were all annoyed at the wait. The main course was amazing, I can't deny that, everything else was just OK. The plates were left on the tables for far too long, I think main course was left there for over 30 mins after we we're done.
All in all our experience has been awful from start to finish, we paid over £300 to spend our Christmas day there, you would have got a better service for far less anywhere else. Will absolutely most definitely not be returning.