The food was great but the pubs hygiene and customer service skills need alot of work. Dirty tables and dishes left on tables. I witnessed staff walk past and ignore it. The table I sat at was not clean and when drinks were served staff didn't offer to clean. No soft drinks available to serve. When food was served we was not asked if we would like any sauces, salt or vinger and only given 1 knife and fork for 2 people. When I asked for a kinfe and fork I finally received a wet fork (no knife or napkin) atleast 5 minutes later by a young lad who didn't look like he wanted to be there and didn't even apologise. Think the place needs to take a day or 2 off to work on communication skills and customer service skills.
Jordan Price1 year ago
Good price and nice food
It probably depends on who is on shift, but I'd say that 80% of the time the plates come nice and warm, with hot food. Sometimes, it can come on cold plates, with stone cold food, and it looks dry. I'm not sure how they store the food, but it reminds of the food cabinets in McDonald's, where it can dry out if it's been in there too long. It happens infrequently, though
Staff are extremely polite, and they are happy to try and fix any issues you're having. Very good customer service
On a rare occasion, there can be drunk young men looking for a fight, but that, again, is quite rare for me, personally
Shay Faircloth1 year ago
55 minute for breakfast, complained after 45 minutes and told its normal and wouldn't give me a refund. Food came out cold and my cutlery was caked in someone else's egg, no refund was no longer an option for me.
Tammie Esslemont2 years ago
Its a nice place but why do they (and any other wetherspoons) have oat milk in those small wasteful packages? They have a container for cow milk, so why not the same for oat?? Plus they are frustrating to open - pointless 😂
Sharon Rees-gwilliam2 years ago
It was so busy I thought it wouldn't be the best. But I got to hand it to the staff the service was very good and the food was perfect. The staff were very helpful. Thank you for helping make a fantastic evening.
Amanda garnham2 years ago
Enjoyed our new years eve here. The food was limited but very nice and didn't have long to wait after ordering.
Chris boulton2 years ago
You know what you get with a wetherspoon, but I will say lovely buffalo wings
Carl meredith2 years ago
Both my partner and i Went here sat upstairs table was dirty but cleared, staff were rushed off their feet fair play food was good although ive never seen a 10oz gammon look like 3 pieces of bacon lol, staff were really kind like i said it was manic over there packed would deffinatly go again
It probably depends on who is on shift, but I'd say that 80% of the time the plates come nice and warm, with hot food. Sometimes, it can come on cold plates, with stone cold food, and it looks dry. I'm not sure how they store the food, but it reminds of the food cabinets in McDonald's, where it can dry out if it's been in there too long. It happens infrequently, though
Staff are extremely polite, and they are happy to try and fix any issues you're having. Very good customer service
On a rare occasion, there can be drunk young men looking for a fight, but that, again, is quite rare for me, personally
But I got to hand it to the staff the service was very good and the food was perfect. The staff were very helpful.
Thank you for helping make a fantastic evening.