PureGym

Had an issue getting into the gym, waited for 15 minutes for staff at the entrance after pushing all the assistance buttons. Even had someone enter and try to find a staff member which they couldn't. This was at a time that was supposedly 'staffed'. I've moved to Jet's Gym which has staff that are actually present in the building.

No hate on the staff just the corporation. They undercut nicer local gyms then cutback on customer service.

Absolutely ZERO customer service. We wanted to go to this gym but no one was there to help us when my friend had trouble entering. If you have any access needs or are a beginner DON’T GO HERE

Been to your pure gym in Port solent area and was very nice but I recently moved and was wondering how busy they gym is between the hours of 12-2 as I'm not exactly confident. Thanks

Large space and mass amount of equipment, all I used were easy to use and their app has great demonstrations for some of them. I will admit like every gym place being a bigger woman I was unnerved buly all the guys in the gym, and they like to hog the weights section. I think there should be more signs about for the directions of changing rooms and perhaps when people sign up a notification should be issued that if they want to use the lockers to bring their own padlock and key.
If I could afford it I would get a PT but as a student I can't afford that luxury, but this g is certainly less crowded than other gyms in the area and the membership options are great for students as well as others, the cheapest option doesn't allow you into the gym at peak times which is fine with me as I don't like a lot of crowding. It's a simple set up which is great as it's a gym not a boutique.

3 floors, with plenty of equipment lots of space to get your workout done.
My biggest gripe is the entrance, why don't all the doors have pin access. A large majority use pin now qr so this maybe needs to be fixed, otherwise worth it.

Nice gym, fully equipped only issue is its too busy! Especially term time between 4 and 9.

Rowing machines need charging. Soon as you stop or slow down the battery drops dead and all progress is lost.Despite sending emails and informing staff nothing is done.

Extensive range of equipment available. All clean and well maintained. Very very helpful staff with solving problems. Especially Miss C Sturges (assistant manager). I can not express how professional she was in solving my issue of forgetting which locker was mine, without making me feel like a complete muppet infront of everyone else. Highly professional. Very handy with a pair of bolt cutters too. Merry Christmas and have a Happy New Year. Regards Mr Forgetful.