David Lloyd Kingston

I have been a member for two weeks only and was overall satisfied with the club, its facilities and the spa which I particularly enjoyed so far
However, I went there yesterday and started coughing in the jacuzzi. One of the member of the club complained that it was too hot and asked the lifeguard to check the temperature which was 32 degrees, so not normal for a jacuzzi. I kept coughing once leaving the club and throughout the night. I called 111 who told me that this was probably due to a bacteria in the jacuzzi which could be in my lungs. Doctor sent a prescription to the local pharmacy as a matter of emergency. I have been in touch with the club both by mail and over the phone and so far no answer. They are definitely quicker to call you several times a day when you ask information about a potential membership than sorting out issues. I am clearly unsatisfied and will provide note for doctors to cancel my membership and if they make any difficulties, I will take legal measures. So far no phone call from the manager as said on the phone.

I've been a member since mid June this year and I've already been let down. First of all the club itself is good, I have enjoyed the classes and the facilities are alright. But from the first month I've been overcharged on my membership. From Aug I'm taking a membership break and instead of being charged £16.50 per month I've been charged £66.60. Also I've got an email from my daughter's swimming coach telling me my account is £21 overcharged. I've also got a £10 charge on my credit card, on top of my monthly (over)payment. What is going on??

I've tried to speak to someone at the reception, they directed me to make a complaint on DL app which sadly has not been working for quite a while now, so I'm not sure what am I supposed to do. It's a headache which quite frankly I shouldn't be having. I'm left with no option but to stop the direct debit.

Closing at 9 pm on Fridays and at 7 pm at weekends is a joke. Spa facilities close at 18.30!
That means that instead of relaxing and enjoying your time there you have to rush even more than during the week.
Waste of money and I will be cancelling the membership

I have been a member since 2020 and I was happy with the alright gym, facilities and classes. I really am not the type of person to write bad reviews however 1.5 months ago, I had a booked personal training session which didn’t happen as my PT was off that day and I wasn’t able to check since the app wasn’t working at that time. That wasn’t a problem to me however until now, I have not received a refund despite sending emails and talking to the receptionist several times. I have not received any email response and was given excuses by the nice receptionist I spoken to. This seems to be ridiculous and hoping someone from their team would get in touch.

Firstly the staff are absolutely brilliant and so helpful, welcoming and professional in everything they do. The club has a wonderful relaxing spa ,jacuzzi, sauna and steam room. The pool is fabulous and to top it off they provide professional swim lessons for children too.

The gym is open and spacious as well as a lovely view of Kingston whilst having a cardio workout.

Very clean facilities and they offer studio classes from Yoga , Pilates, Blaze, Cyclone and Body Pump. The list just goes on. My favourite been Blaze.

I've shared a review on here just over a month ago about being overcharged on membership. I've cancelled my direct debit as they had plenty of my money to cover for next months fees. I've emailed them several times, it's been a few weeks now, and no one seems to be dealing with it. My email seems to be passed around to different people but no answer. Today I got a reminder that they'll get the debt collectors for my 'unpaid' membership fees. Ridiculous to say the least! Should I have got the debt collectors a while ago to recover my overcharges? Very very poor management, what did I get into?

This is the absolute worst customer service experience I have ever had. At this point it feels like they are committing fraud on their end. If this gets resolved I will update the review but for now - I paid for a membership through credit card. I cancelled the membership within their two week grace period. They have taken THREE MONTHS to even reach out to me to get this resolved after I have called their branch over and over again. Now, they claim they can't refund me on the credit card I used. I have never had a company have me pay with a card and then tell me they can't put the money back on the card. To top it all off the customer service here feels like it operates without a soul. Even when you call the main office it feels like you're speaking with robots instead of human beings. It is odd. I've never witnessed a company so willing to prove itself incapable of common human decency and I can only assume it's because it is a chain, a corporation of sorts, because of this the customer is just a number to them. Proceed with caution.

The gym is compact for a David Lloyd club but has oodles of natural light as it is based in the Rotunda in Kingston.

The facilities are ample with a nice pool, spa and steam room if you want to relax. I have not attended many of the classes at this particular club but the provision is likely to be ample.

If you want to join a branch with rackets, I would strongly recommend making your way to David Lloyd, Raynes Park.

This is my local club and, on the rare occasion that I do have time in the morning, I really enjoy visiting the club.