Nuffield Health Hendon Fitness & Wellbeing Gym

DO NOT JOIN or visit if you plan to drive. The car park is a rubbish tip and has far too few spaces for the size of the gym - I usually have to park further down the street and walk (there is no secure bike locking area either). The actual gym floor is decent with a wide variety of machines, however I mostly go for classes. The Les Mills classes (run by external instructors) are great. The few classes I have been to run by gym staff are not as good - instructors are unfriendly and just mess around with their regulars. I tried the spa facilities for the first time today (middle of a weekday, supposedly off peak) and the showers were cold, there were clumps of hair everywhere and the sauna was full. I had to walk 10 mins in the cold to my car and have a hot shower at home. Having transferred my membership from the Cambridge club (which is excellent!) I am very disappointed. This branch is such a let down.

Both reception staff and manager have no idea about customer service!

I call up due to poor car park signage, eventually squeeze into a very dilapidated car park to attend what I thought would be a trial of the gym as I am investigating my options moving into the area.

I have been a David Lloyd member for nearly 10 years now and I fully intend on remaining one.

This gym looks incredibly run down, poor car park and the cherry on top has to be the abysmal customer service. No interest in attracting new members - I turn up with my gym kit and the reception staff have no idea I have a booking.

I ask if I can try the facilities before I sign up and they state no trial, only tour.

Manager is contact from the reception staff’s mobile phone rather than on the internal lines.

The lack of professionalism is clear right from when you walk in.

Having taken out time to try out this gym, it is a thorough disappointment and I will never sign up to Nuffield health.

I will take active steps to ensure all family and friends avoid this place and the franchise at all costs.

Took money from my account after cancelling on a rolling month contract, manager acknowledged the mistake after I phoned up. Apparently actioned my refund two weeks ago, every time I phone up, I am told the accounts department have authorised it…it will be with you in a few days. After an email to customer service, I have received a reply from the management that the money should be in my account by the end of the week, if not call them again. Absolutely poor customer service and will not be recommending this place to anyone.

I was offered a yearly contract at the minimum price of £55 as I am a student, and was told that I can freeze it whenever I want. I have used the gym for 6 months now, but now I can't go anymore because of injuries I have suffered from an accident. I want to now freeze my account, but now I'm being told that freezing my contract whenever I want is only available for the first 30 days of the contract, but now that I'm six months into it, I have to pay for the 7th month. Which is unfair and not what I was told. It just screams money hungry to me.

My stars and thank you for teachers and cleaning team. I do love taking classes at this club. Unfortunately I cannot say the same for management at Hendon and customer service team at HQ too because of their lack of response and care of members. Also the missed class emails sent in error to members is an ongoing fault in the system which they do not seem to be able to fix. It is annoying considering that after three strikes it is not possible to book classes for a while.

I’ve been paying 69£ a month and there’s costumers who joined less than 6 months and they’re paying 42£, what doesn’t looks fair to me.
I’ve tried to visit another Nuffield and they charged me extra 7£ per day.
Most of the running belt doesn’t work all the time.
Missing some equipments on the gym and the ones on the gym it’s old.
There’s no shower gel on the showers.
There’s no provided towels.
The doors on the showers it’s falling apart.
The drink water on the changing room doesn’t work properly, and you definitely need water during the sauna or steam room.
The sauna needs a renovation also the seats it’s always broken.
The spa pool doesn’t work during the winter, a season when people really want to enjoy a hot bath.
The pool can’t be used anytime, if you just have that specific time to swim you need to check if you’re allowed, if you’re not and decides to go for another unit you need to pay extra to get in.

Been an avid gymgoer for 15+ years and can honestly say one of the worst facilities I've seen. Dirty throughout the whole club and machines so close together they're borderline unusable.

The best thing about this gym is Patricia , the women is a sweetheart she needs a raise she is so respectful and sweet. All the staff especially the rude receptionist who wears the hijab need to learn something from here.