David Lloyd Finchley

A great place to play tennis indoor or outdoor, great facility. I also enjoy swimming pool and spa facilities. The indoor swimming pool is very warm (the area including water), probably the warmest I have ever experience. The outdoor spa and sunna are awesome, while the water temperature could be higher. The restaurant is a bit plain (maybe healthy in this way?) but there's a great restaurant nearby. The club can be a bit crowded, but in general the experience is good.

Just signed up on a yr membership after having left because it was poorly maintained some years ago, after such a big refurb it’s a big shame they still don’t take care of things.
Gym floor always a state, see photos, weights are never put back.
Changing rooms frequently dirty and toilets have a really strong smell of urine daily.
Really sad to see.

Honestly, I have never in my entire life experienced such bad (or non existent) customer service.
How in the world, in 2023, is it possible that a facility that charges SO MUCH money, DOESN’T HAVE A CUSTOMER SERVICE LINE?????? I’ve been pulling my hair out trying to contact them. The only way is via email or via the app - which takes them THREE WEEKS to reply. And then if you reply back with another question - it takes them ANOTHER THREE WEEKS!!!!!!!!! It is appalling that this is how they treat their loyal customers. Before you sign up they sell you this ideal dream of a place, but once you join the carpet is taken out from under your feet. Such a shame. They only care about new customers as they can charge them more now that the spa is open.
Also, the “waiting list” line they tell new customers is a lie to get them to take the higher package - if there really was a waiting list, they’d let old costumers cancel their membership without the 3 months notice period, as obviously the new customers will pay more so it makes sense. They wouldn’t trap lower paying customers if they had a bigger fish waiting in line. The sad thing is - the price goes up by £40 each year, but the customer service gets worse and worse.
I don’t know who plans their strategy, but whoever it is - you’re not doing a very good job.

Great leasure Centre/ social club. Lots of parking space . Staff are amazing very helpful and polite. The facilities are on another level. For example they have a 3 month spa centre which is absolutely crazy. Some parts still are not finished but its an amazing experience. They even have massage guns available I'm the gym. The personal trainers are well knowledgeable. And the outdoor pool and jacuzzi is such a joy . I'm yet to use the tennis courts and book a yoga session . But there is so much to do here

I recently rejoined and it’s great, the spa is amazing and is better than a lot of hotel spas. Staff are really friendly and helpful. The only negative is the changing rooms, they are quite dirty unfortunately, I think for £230 a month it could be improved. All the other facilities are fantastic.

Almost never able to book a tennis court, the jacuzzi walls are always dirty, the showers stink like mould/mud, (probably very rarely cleaned). The pictures are from the balloon tennis courts made for the winter, never cleaned in more than a month. The tennis 🎾 always getting wet and clothes full of green hair. Disgusting. Front desk mostly giving stupid attitude. Don’t waste your money, go anywhere else.

I love this place because of their great tennis facilities and the swimming pool. The tennis staff are warm and incredibly accommodating! Looking forward to the newly renovated spa to open soon!

Whilst the new spa is very nice, it lacks atmosphere and tranquility. The club is both very expensive but also massively over crowded. You really need to pick your time, especially in the spa, although having to wait to use some gym equipment is also getting common.
The cleaning staff are excellent, although maintenance cannot keep up with the volume of membership. There is no notice either at reception or via the app, or reduced fees when items (gym equipment or spa facilities) are out of service.