Everlast Gyms - Cardiff Leckwith

Really enjoying my sessions at Everlast at the moment - plenty of space in the fully kitted-out gym, with bigger dumbbells than I'm used to, so there's plenty of room to grow! 🤣💪🏻

Was at this gym for over 6+ months cancelled my membership as joined another gym, contract stated once you’ve been a member for 6 months you can cancel, they was still taking the £30 a month off me, rang up to tell them, said I’d get my money back 2 months later still no refund

Place is a dump, manager should be retrained or sacked. Gym equipment is good to be fair, but the place is disgustingly dirty every time I go, which is about 3 times a week on average. I've been coming here for about 11 years well before it was an Everlast or DW sports. Place seems to get worse, year on year.

The same chewing gum in the same places in the men's shower cubicles. (Why is no one checking the cleaner is doing their job correctly? And if they are, then how are they missing the same chewing gum that's stuck in the same places, week on week)

The same dirty, smelly lockers that always smell of a musty BO and always have the same dirty marks. How often are these sanitised?

The brown seats in the men's changing room have a really unpleasant BO smell to them. Again, how often are they sanitised?

The men's toilets always have urine on the floor around the urinals and toilets, and smell strongly of it too. I don't think I've ever gone in there and it's smelt pleasant and not had urine on the floor- it's seriously disgusting. Why isn't this bleached and cleaned regularly?

Everlast! Have your manager retrained, they're appalling!

As they've not replied to my original complaint, or a subsequent one, here it is - "Morning all. So, since I fairly recently started at the Leckwith Everlast Gym, I have needed to report the cleanliness on almost every occasion - from toilets being in a state, chewing gum in the showers, empty bottles in the sauna, fluff all over the changing room floors and so on. I understand that you cannot legislate for lazy/dirty users doing these things, but it has become obvious that many of these things are not being attended to or whoever you use as claiming staff, are not doing their job between shifts. For example, the chewing gum is still there 2 weeks after first reporting it, and to add to that today, one of the showers had 100s small flies in it.

A further complaint is regarding what is happening with the gym/pool & it's refurbishment. When I joined, I was told the out of use jacuzzi would be fixed within a couple of months, that the dedicated cold shower the same. The remaining working jacuzzi was a must for my decision to join as I have arthritis & it is very helpful for me. Now the second jacuzzi has also stopped working. I was initially told that it would be fixed within the week as they were struggling to balance the ph levels(?). When I enquired a week later when this was likely to happen, I have now been told they will not be fixed & will instead be converted over "as per policy" in other gyms." Additional - they remain uncleaned & worse, with shower heads coming away from the wall.

Gym is great, plenty of equipment for weights, cardio and functional training, I love it. 3 studios for yoga, cycling and circuits which is amazing! Pool and steam room to relax, and the pool had 2 lanes for proper swimming as well as plenty of room to do other things if you which.

There's a few things I don't like about this gym.
1, music is way too loud and it's just noise, they need to put music on to motivate a workout and a little more mellow.
2, some of the machines are broken and have been for a long time too.
3, after a workout I used to love using the jacuzzi however they have been switched off permanently.
4, I haven't been able to use the pool as it's always full of babies and put into lanes so restricts the amount of people able to use it.
5, the cleanliness has gone down hill, the floors are always grubby in the changing rooms.

Train here 6 days a week , other than the fact that more attachments for the cable machines need to be added and people have resorted to bringing their own I think the gym is great.
On the other hand the rest of the place is filthy , the steam room constantly stinks and people are having to use oils in the steam room to hide the smell. The pool has a grime line around the water level. I joined on the premise of having facilities like the jacuzzis , cold showers and sun beds in the changing rooms - all out of order for the last 6 months with no plans to fix them. Yet the website still has them on there , surely coming close to false advertisement. The mens showers are diabolically dirty , always hair and fluff everywhere and seem to be rarely cleaned properly. The place is definitely on the decline and needs action immediately. I would hold off joining this gym if I were you.

Pool nice and warm, gym area is pretty clean although on occasion changing rooms have been dirty and lockers not cleaned out of rubbish, there are signs there saying "please clean lockers with wipes provided" but there are never wipes provided. Also pool side occasionally there are dirty plasters that remain there for more than one day. It's a nice enough gym and staff are nice when you speak to them tho I think it needs a bit more effort on occasions, gym could use with a better area for stretching on mats as the current one is right next to the door when you come in and is a bit exposed and never has stretch bands available.