TGI Fridays - Staines

Good food, helpful staff. The only issue was we had a group of 9 but had to split in 2 separate areas as only a few sections were open.

Good Service with friendly staff and accommodated our needs with new born. Good food too. Paradise punch is my new fave.

Summary: slow and poor service. Dirty tables and cutlery. Not value for money as food went cold.

Details:
Have been here a few times, generally because the person I am with wants to try this American food chain. I’ve been to few of TGIFs in London and also to the one in Kingston so have something to compare with. In this particular franchise at Two Rivers in Staines the service is always super slow. The waiters are usually chatting with each other and having their own good time whilst you wait to be served. We always wait at the door for few mins for someone to come and take us to the table even if it’s not busy at all. I feel they are sometimes hoping that we change our mind and go somewhere else! They always try to give you tables near the bathroom or by the door and then if you are not an introvert you can ask them where you prefer to sit and depending on their mood they may or may not accommodate your request. Food is okay though. If the waiter takes a while to bring it to you then expect it to have gone cold, which is what happened on our last visit. You have to be lucky to get hot food. The good part is that it’s in the shopping complex so parking is not an issue and I was in a good and interesting company so when it took 40 mins for food to arrive I really didn’t care.

Update for the person who replied : this has been the standard of service for a while. I mean, you can literally walk in anytime and see what I described above.

After a Day celebrating my sons birthday at Legoland we went hear for tea free parking after 6pm have to say it was the best service I have ever received in any restaurant the waitress automatically refilled are refillable glasses without us even asking as she saw i had finished my drink my wife and son had ribs and a spare plate plus lots of wipes and extra napkins put on table without asking plus when we're asked what we were doing there we said we were celebrating my sons birthday and the staff gave him a balloon hat plus cake with candle an sang him happy birthday just wish we didn't live 70 miles away from our nearest 1 loved ❤ it very reasonable prices to

Energetic vibrant atmosphere.
Bar is not well choiced though it us the highlight. Off-books, it is clean, comfy and lures you to stay long.
There are options like "pay once and drink as much as you can" for soft drinks. For hot drinks, i could not try out. Food is tasty and fresh it seems. We, a group of 10, including 4 kids enjoyed the meals well.

Went there for a birthday lunch for 4 of us. Customer service was great staff are always super friendly. I find the prices a bit steep was almost £150 but the food was great. A big let down for me was the toilets. In my opinion you can tell alot about a restaurant by its toilets and they were disgusting. No soap. No toilet roll and the male toilet looked like it hadn't been cleaned in a while. From someone else in my party they also said the female toilets were disgusting.

After visiting Thorpe park, we have had the best food. Really nice staffs and good customer service. Please note you may need to prebook your tables before visiting. Group of 6 per bookings. Also, car park is free after 6pm. 😂

Came here on a busy Thursday night with short staff, but our server, Lewis, was unbelievably amazing despite how rushed off his feet he was! And the food was amazing as ever - the mozzarella dippers are highly recommended, and I had the chicken fingers for my main, didn't disappoint!