Ashfield Property

I haven’t got a bad word to say about them! They have always been very nice and helpful to my Husband and I. Have recently rented through a different company in Yeovil and much preferred Ashfield. Inspector was always nice and friendly! Was very easy to get help when needed. I would recommend.

Called re a new rental house, they straight away asked about my income before even viewing. Advised have just moved from Leeds to yeovil, not got job yet but have income from renting out my old home. Completely not interested in giving me change ( got perfect cred score and NEVER missed a mortgage payment). Will not advise to use.

Went for a viewing last month. Agent was straight away rude on the phone, went and viewed the property the same day.

Agent seemed un interested carrying out the viewing and had a lack of knowledge on it. Have since had far better experiences with other agents.

Don’t let with Ashfield

l was first introduced to Ashfield as a tenant whilst serving as a member of HM Forces residing in hired accommodation. I was so impressed with their business manner that when it came to letting out my own property I came straight to Ashfield. They did not let me down particularly when my tenant had a fault which involved an insurance claim. They were with me all the way especially Jane who unfortunately is no longer with the company. However, this does not change the fact their working practice and attention to detail has always been second to none. I have always found everyone working at Ashfield to be extremely helpful and very professional. Thank you Ashfield.

Poor customer service and not very professional.

From the get go communication was blunt and we felt very much as if Ashfield are concerned with the 'bottom line'. Due to needing to move away to Yeovil for work we had no real choice but to go with Ashfield despite all of the existing negative reviews.

Towards the beginning communication seemed somewhat okay although for example we didn't find out the property was ready and ours in writing (as in receipt of our tenancy agreement and other further necessary information) until the day before our tenancy start date. Moreover, when referencing, Ashfield stated that my company was being slow at responding when upon confronting an associate director, I found out that they returned necessary information minutes after Ashfield requested referencing. And so there was a delay in referencing solely due to Ashfield of which added some stress to our reference process.

Once we arrive into Yeovil from Southampton, we have to collect the keys of which were handed to the business/property adjacent. This was quite unprofessional as at least the company could have the due diligence to ensure keys were handed over in person.

Upon occupation, the agency didn't want us to sign the contract digitally or to sign a copy and mail through. So they allowed us to use the property prior to signing the tenancy agreement to which I find is quite unprofessional - although this enabled our signatures to be witnessed of which is somewhat a plus.

Prior to moving, my payment date at work did not align to the date the landlord required the rent. Knowing this, we contacted Ashfield to allude to a change in the contractual date to which rent payment should be made. I received a response stating that us paying towards the 1st of each month "would be fine".

Upon our first rent payment, it appeared that Ashfield never biased this to our landlords. I then received a very blunt and rude phone call stating that not only our rent was late/due but implying that we had to pay immediately and that it was not acceptable for us to use the 'up to 14 day' late payment period before incurring interest/any late fees. This matter was however then dealt with personally between myself and landlords. Again this demonstrates that this agency was not competent with handling this issue where it was originally raised prior to signing agreements/moving.

Towards the end of tenancy, communication seemed somewhat okay although noticeably slow at getting back to emails. I also noticed that since prior phone calls, Ashfield began phoning my mobile as a withheld/unknown number. Again, very unprofessional and something that I consider very rude.

When moving out, Ashfield decided to take funds from our deposit without prior consultation, or at least even providing any valid reasonings or cost breakdowns, or even the quote itself from the cleaners. This heavily suggests that such a move in part enabled Ashfield to not only retrieve funds to cover potential costs with regards to cleaning, but also provides profit for the organisation.

Overall, I fear that this organisation is swallowed in their own delusion with regards to how one may want to be treated as a tenant or general consumer of a product/service. This oversight has meant Ashfield has a tarnished reputation as can be seen by many other reviews of which simply reiterates fundamentally the same message:

Poor customer service, shockingly unprofessional, belittling tone-of-voice with communication.

Please, if you are a landlord or a prospective tenant, avoid Ashfield Property at all costs - it'll save you money, time and hassle.

I have been a tenant for years now, and I am appalled at the fact they seem to think painting a window sill is more important than damp in a child’s bedroom despite everything I’ve tried to get rid of it. I have now contacted environmental health about it and Ashfield properties don’t seem to care and won’t give me records of the times we have reported the damp.
Our landlord has attended our property several times without our knowledge and without us being home and Ashfield properties don’t seem to care and think this is okay.
I honestly think something needs to be done about this letting agency as I am absolutely appalled at how I have been treated by two people there treating me and my partner like we are dirt on their shoes.

Absolutely shocking customer service and highly unprofessional. Long serving Armed Forces couple and we felt like we were frowned upon and talked down to right from the start. This is definitely a company that considers itself above its actual worth. Tenants and Landlords should certianly stay away from them. The only reason we chose to rent through them was on the basis of meeting the landlord on the viewing, who I must add was fair and reasonable. I have many examples of my thoughts on them as a company, but the most recent being ; Upon vacating the property I booked an inspection a week before the tenancy ended to allow us to rectify any problems. I was advised this was the correct procedure by the letting agent, however they failed to turn up to the appointment. I waited 30 mins before calling them, to which the letting agent Owen (who I booked the appointment with on his advice) tried accuse me of misinterpreting the conversation and that I should just drop the keys off to them. I reiterated several times that this is what he had advised me to do and I was not happy with the service they provided. With work commitments impending I took several photos of all areas in the property and agreed to put the key in the letter box. This was on the agreement that he would inspect the property as a matter of urgency so I could still have time rectify any problems (not that I was even expecting any). After several emails and phone calls I had a quotation for cleaning the evening before our tenancy ended and new tenants were to move in. Thank goodness we had a good landlord that I could call and had the sense to look over the property to raise disputes. My overall view is Ashfield properties is unprofessional, has poor customer service, ridiculously high fees for landlords and will over exaggerate anything to squeeze money out of tenants. AVOID AT ALL COSTS!

We where a tenant for four years!
Most of the time they where good sorting out faults!

Graham who works there deserves 5 stars he is brilliant!

The CEO on the other hand. Be carful

But when the day came to finally leave they wanted half our deposit. they sent us black and white photos with "stained carpets" and "over grown grass" luckily I took photos of the property before we left that proved they where lying.
We got out full deposit back! But they tryed to pull a fast one on us. Not impressed be very cautious they failed to check the inventory for damages left in the properties before we arrived! And tryed to charge us for it