KitchenAid London Experience Store

Kitchenaid are wonderful products; I have 5 but if anything goes wrong and it needs servicing DONT send to Kitchenaid support - you wont get it back - my first contact was on 11/03/2017 it was collected on 20th March and despite 12 emails; hours on the phone including calls to Bertie in Belgium I have not got my mixer back. All together what I've lost cost £821.98. Is it true that part of Kitchenaid has gone bankrupt? Good products bad service!

My husband and I spent nearly 3 hours travelling up from Ramsgate specifically to come to this experience store as we're looking to buy one of the ovens and induction hobs. I checked the website before we left home and it said it was open between 10 and 6. We arrived only to find the store closed and looking as if it is being refurbished! No mention of this on the website and we're now £73.60 out of pocket. We tried phoning but no answer. Needless to say we're not happy! If I could give no stars I would

I have several Kitchenaid appliances that were made in the USA but I have a kettle which was made in China and it is very poor indeed. The paint started chipping right from the start and now it just won't work at all. As it is out of warranty, they have told me that it is too expensive to repair but have graciously offered me a 30% discount off a new one. Do they really think I would be prepared to throw away more money on a product that should last years and years - they claim exceptional quality on their website but this product is anything but. There are much more reliable kettles out there for a fraction of the price. I will never buy one again.

We are considering KitchenAid appliances for our new kitchen. Great service and the staff were very informative. At no point do you feel rushed and I fired many questions. All products are on display so you really can explore all your options. Well worth the visit and a professional service.

Very pleased with their customer services.
We had bought few of their appliances, but we were not 100% sure how to use them to their full potential, especially the large food processor.

The staff at Wigmore St branch, spent nearly an hour to teach and demonstrate all the possible options in order for us to use these appliances correctly.

For the past one and a half Years products seem to be disappearing from stock. The quality, which came with weight and solidity of cast metal seams to have been replaced with plastic leaving a sense of limited life, disposable goods. This is not what Kitchenaid was all about!

The Customer service centre is also shocking. The Food Processor that I bought just over a year ago for just under £1000 needs a replacement knob. Just a part to make it whole again.

I was offered a discount to buy a whole new machine!

I am trying to BUY a part but they seem less than interested and why is there never a supervisor / Manager available for escalation.

It’s this kind of backward movement that suggests that Kitchenaid is in serious trouble. Cutting costs, disposable product are eroding the brand which will eventually lead to loss of customer base.

I’m shopping elsewhere.

Warning do NOT buy KitchenAid products, their mixers are rubbish and poor quality and their service nonexistent. If you need anything repaired you will be waiting for months.Do NOT buy Whirlpool products.

Kitchen aid has lost it.. I'm never purchasing anything again. This week my kettle has stopped working. And they wont repair or send a replacement.. I still have a toaster and coffee machine. But never again. 150 pound kettle. I will get a 10 pound kettle and it will last longer than this. If looking for blender go for blendtec.. recently the jug broke. And within a week of emails they sent a replacement.. no hassle... shocking customer service