Icon Audio UK Ltd

Great audio equipment

I have over the couple of years purchased a few pieces of very impressive equipment from Icon Audio.

I have moved from another familiar high end transistor based UK hifi audio manufacture. After a few upgrades, I currently, have the MB845 mono blocks, LA4 MkIII pre-amplifier, and the PS1 MkII phono amp. Most of the time my source is ProJect record player and Ortofon Bronze Cadenza cartridge.

I really enjoy the sound that is produced by this system. Like many of you, when you are in this realm of HIFI you end up meeting new people with similar interests. I have listened to someone else system based on 845’s valves as well. His was significantly more expensive, yet we both agreed did not produce a distinguishable.

Couple years in ran into a small technical problem on the LA4. It was shipped there and back, repaired very quickly and easily. I think you can often tell more about a company on how you are treated when something goes wrong, than when all in good. Top market to Icon Audio on this point.

I would highly recommend Icon Audio.

Fabulous audio demo room and you're surrounded by lots of lovely different Icon audio valve amps. Friendly, knowledgable engineers, own parking space and a free coffee. I bought an amp and it's the best I ever heard. Well worth a visit if you love your hi-fi or call for a chat with the brilliant David Shaw.

Have one of there HP8 £800 valve headphone amps, but after 3 years of very light use the paint started flaking off it and the valves supplied in the amp failed causing audio crackling and squeeling.

There sales literature stated valves should last 5-10 years. I requested they at least replace the valves considering I had now experienced two faults with the amp, but there general manager Adrain Feary refused.

It would have only cost them about £40, but It seems that's too much to ask to keep a customer happy and up hold there claims of quality and brand reputation.

Recommend avoiding Icon Audio and buying cheaper brand, as from my experience your not getting any better quality or service for the extra money you pay Icon Audio.

I will be sending formal letters regarding my disappointment with there product and company to there directors David Shaw and Dharmendra Khodiara, but not holding my breath on any reply or change of heart from them.

Very glad I spent my money on one of these amps! Two years ago I didn’t buy direct from them or anything but today I called them about an issue.

Was pleasantly surprised how helpful the guy on the phone was and really helped me sort the issue out.

Couldn’t ask anything more off any company!

Great product & great staff member!

Cheers to who ever you’re were!

Purchased a pair of MB30 mono blocks . these amplifiers are amongst the best sounding valve amps I've ever heard at a fraction of the cost of the competition. The personal service & advice on offer is second to non, even when a novice like me ,who's clueless , you still get a patience and understanding.

Icon Audio is an extremely good company, I have an Integrated Amp and Phono stage of their's . Both are truly amazing and make listening to music a pure joy. Very well built products. Another thing to note is their after sales care. They go above and beyond to make sure you get a product that is pure PERFECTION. Had the pleasure of speaking to David Shaw while picking up my phono stage after a valve change they did for me. 11 star service.

David and Adrian and the team manufacture and support fantastic tube amplifiers. Ive had the ST40 mk3 for 7 years now and their support has been much appreciated over that period. Recently they recapped the amp for me and it's sounding better than ever.

Beautiful looking icon amp but have had it for five years and it’s constantly making horrendous sounds making it almost unusable - apparently it’s to do with wifi interference but have had it in 3 homes in varying positions and still it persists. For £1200 it’s very frustrating. They did little to help resolve.