Hillarys Coachworks Ltd
Marlborough Garage, Mount Ephraim, Tunbridge Wells TN4 8BB, United Kingdom
4.4
10 reviews
8 comments
47M5+WJ Tunbridge Wells, United Kingdom
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Monday: 8–17
Tuesday: 8–17
Wedneasday: 8–17
Thursday: 8–17
Friday: 8–17
Saturday: 9–12
Sunday: Close
Tuesday: 8–17
Wedneasday: 8–17
Thursday: 8–17
Friday: 8–17
Saturday: 9–12
Sunday: Close
Richard and his skilled team took on the work and patiently waited for parts shipped direct from Japan. Once they had all the necessary items the work was complete in good time and to an amazing standard as they work on prestige/rare vehicles daily.
It is hard to find a company like this that has been run by the same owner (40 years) and that offers you a cup of tea religiously on arrival.
The 1.5hr drive to the companies HQ was worth the effort as the car has been returned to better than before the accident. Additional items were flagged and even dealt with during the job as good practice. Communication was very good and prompt with all prices being very clear. Brilliant work, brilliant ethos and management. A1.
One complaint:- Only after the work was completed was I told that my quote was excluding VAT. The proprietor knew I was a consumer (not a business) and so the quote should have been the final price inclusive of VAT. There was zero mention of it being Ex-VAT. It's a misleading omission under The Consumer Protection from Unfair Trading Regulations 2008.
Again, zero complaints about the quality of the work, but I felt disappointed that I had to pay more than what I had agreed and reasonably assumed to be the price.
I had many questions, but management always answered them patiently and with smile. 100% satisfied with job done and service.
Thanks Hillary's coachwork Team.