Southwater Garage Services

Tanbury are a thorough and professional garage who like to take a comprehensive approach. If you know what you're doing around a car you may find their style a little too thorough but you can't fault their attention to their client and determination to sort problems out and put the car right. They are fairly priced rather than cheap but the service is good. Recommended.

Tanbury are a brilliant garage and I cannot praise them highly enough. My Transit van had a knocking noise and was diagnosed by Hendy Ford as needing a new gear box and they quoted £3027. I needed a second opinion and took the van to Tanbury who diagnosed that it was not the gear box after all and for the cost of an hours labour rectified the fault. I will always use Tanbury in the future for my car and van. Many thanks for saving me a huge amount of money.

Lovely team, however, mis informed/lead me on work needed for my car which ended up costing me a repair bill from them for the best part of £1,000 then another garage to fix the actual problem!

Shame as always been really happy with the service received!

My car's warning light came on and I managed to limp into Southwater Garage. The really helpful lady mechanic looked at it even though she wasn't even working. Told me not to drive it so saved me killing it completely. Really, really appreciated the help and would highly recommend this garage!!

I meant to write this earlier but didn't have the time.

This review is from the perspective of a former mechanic who worked there..(for a very short time I'm pleased to say)......myself.

It's a typical drone shop, where, if the owner thinks you have taken too long over a job they will whinge at you, because they think you are costing them money ;but when you do a job in undertime they say nothing.

They can't understand that these practical fluctuations even themselves out over time and believe everything goes by the book.This leads to an atmosphere of low moral with all the negative things that go with it.

You can't do that to me "Miss"...you have to be a better person than that for my loyalty.Before I left ,I said to her,(the boss).....do you want me back tomorrow??....her answer......." I have lots of work booked in".

Now that's not really a " yes " is it? What it means is ;I want the work done ,and it's really irrelevant who does it.This is what's called negative feedback and certainly doesn't make a person feel welcome or valued....now does it.??.....You sealed my decision with that answer.

Now if every possible employee had my reaction you'd have no staff ,which would please me no end...but they don't have the follow through.

Also your general electrical knowledge is poor;I sussed that out pretty quickly;but you fumble through the work load in a hit and miss manner ,which the customer is unaware of.

I hope you enjoy reading this;I don't want to wish you a bright future or your female cohort, because you are both equally wanting in many ways.

By the way you need to improve your paragraphing as well, when you respond to people.Large blocks of prose do no not make easy reading with no separation.

Excellent service. Had both MOT and service done, at a very reasonable price. They also picked up car from home address and delivered it back and gave it a good clean outside and inside.

Had a replacement tyre fitted, excellent service as always.

Very helpful reception. Car booked in. Have used this garage for over 10 years. Lovely staff and very reasonable prices.