Aylmer Motorworks Ltd
The Old Coach St/Great North Rd, Great North Rd., Brookmans Park, Hatfield AL9 6NA, United Kingdom
4.5
58 reviews
8 comments
PRJ8+R3 Hatfield, United Kingdom
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Monday: 8–17
Tuesday: 8–17
Wedneasday: 8–17
Thursday: 8–17
Friday: 8–17
Saturday: 9–12
Sunday: Close
Tuesday: 8–17
Wedneasday: 8–17
Thursday: 8–17
Friday: 8–17
Saturday: 9–12
Sunday: Close
When the work was complete they wanted £7800 over double the original figure. I suffer with anxiety clinical depression and was ill for a few months which they where fully aware of. Being a caring company they set bailiffs on me which was awful for my family especially my children I still don’t have the car and ZERO communication from them since 14th December 2021
AVOID AVOID AVOID horrific attitude and crooks
I've used Aylmer in recent years to do routine & preventative maintenance and have spent not insignificant sums with every visit, but that's to be expected with Land Rovers of a certain age. They were fine with the routine, easy jobs but when I had a fault that was a trickier job, they didn't want to know.
I gave them a list of jobs to do, but start with the tricky job and do the others if the main fault was fixed. They didn't do that, but they did do an oil change and charged me for that, along with a diagnostic and delete of the fault codes, which didn't work as the fault was still present and jus t came back up when I started the engine. I have an OBD scanner and told them the fault, but then £55 for them to repeat that process is profitable, easy work I suppose.
They said the fault would require the engine to come out, which would entail 28 hours labour, minimum.
They clearly didn't want to do the difficult to reach task and returned the car to me with the fault and a bill of £350, writing on the invoice what they thought was wrong with the car, which turned out to be incorrect. This is now a red flag to any potential buyer if I wanted to sell it. They wouldn't correct the invoice when I asked them to, so I'm stuck with it.
I took it to another, non specialist garage and had the work done for £200 and when I reported this back to Aylmer they were defensive, dismissive and unhelpful . For that, as much as the poor service, they deserve this feedback.