Theydon Bois Bakery

Bacon roll was average to be honest and staff not as friendly as they could be, served by a miserable blonde woman funnily enough doesn't sound like this is the first time she's been grumpy

I'm torn with this place, having been numerous times. On one hand, the food is very nice. The cakes are huge and delicious and the pastries are fresh and good value. However, nearly every time I've visited the staff have been incredibly unwelcoming, abrupt and rude. On my recent visit, two of them were having a profanity laced discussion about a colleague and ignored all of the waiting customers until they had finished. On being served, I asked for my cakes to be put in separate bags which was greeted with a sigh and eye roll - totally unnecessary for a simple request. I always make an effort to be extremely polite when I visit but the staff are so consistently abrasive that it's become a bit of a running joke between my friend and I to observe how badly customers are treated on our visits.

The food is very good, so I'll continue to put up with the needless grumpy staff but the place would be so much better with people that don't look like they hate their jobs in the front of house.

Food Good service appalling the blonde assistant should get a job at Karen's Dinner check it out on YouTube she'd be perfect .

We went to the bakery this morning before heading into London. The Bagel shop had a queue so we opted to go to the bakery. The food looked delicious and we chose a bacon roll. There were no smiles from the staff even though we were being cheerful. I forgot to say no butter for one roll and realised just as the lady with really short hair was placing the bacon into the roll. She gave us a glare, removed the bacon and aggressively threw the roll into the bin. She hadn't made the other roll so could have still given us the one she threw and put the other buttered roll to the side for the next customer. My husband repeated that it was only one without butter and she grunted "I know!' With another glare. We were going to order coffees too but decided we would queue at the Bagel shop for them instead. Polite customer service makes all the difference and we will always go to the bagel shop in future. Maybe thats why they had a queue... others have had the experience of the bakery already!

Theydon Bois Bakery..so you just lost my sale and my future custom because I couldn't pay £3.10 on a card and the Woman in there is rude and miserable. Shouts next and stares at you.
Come on its 2022 how about a bit of customer service..I spent my money elsewhere and she had to put the bacon roll with sauce..

Excellent bread and cakes.
Stays fresh longer than supermarkets aswell.
Friendly helpful staff

Unfortunately I can't give zero stars so one will have to do. Went in to buy a loaf of bread and was greeted with very unpleasant looks and eye rolling as I didn't immediately know which bread I wanted. Asked about said loaf which I wanted to buy and the witch rolled her eyes again. It's almost as if she works in a bakery. There's no need for such a rude attitude. I understand why, if I only knew how to make bread for a living in would be miserable everyday aswell :( not going back.

The best crusty bread and cakes locally, however, the grumpiest rudest staff you could ever meet. Whilst I was standing outside waiting to go in they lost 3 customers who couldn't wait any longer. when you finally get in they are short and rude and couldn't care less and so slow. Will continue to go there because of the quality of their produce, but it is an unpleasant experience.