GAIL's Bakery West Hampstead

The bakery has changed for good it seems cleaner and people more friendly and customer orientated also I find more items at the end of the afternoon to do my tea.I come with a wheelchair everyday and the new manager lady always help me to go inside and enjoy my coffee also she remembers me when walking on the street and say hi ! Super friendly nice person.

As before the bakery is the star attraction. Lovely cheese and chive scone. Great stop for a coffee and wish I was hungry enough to get the whole loaf of raisin sourdough bread.

This is one of my favourite places on West End Lane and in NW London! The food is always delicious (try out the Strawberry and Ricotta cakes while they're still in season--you won't regret it!) and the staff is some of the nicest and friendliest I've seen anywhere. If you're lucky enough to become a regular, they'll always know your order and greet you with a smile. 1000/10--they've ruined all other Gail's for me!

Pathetic service.
Unfriendly staff.
Felt a bit discriminated whilst waiting in the que for a cup of coffee which despite having the entire order as a take out came in a cup to sit in. Then the staff insisting on pouring the cold coffee into a take out cup. Had to point it out that the cup had been sitting on their counter for more than 10mins now for them to realise needing to make a fresh cup. But somehow still ended up with cold coffee. Lost my appetite completely after this. Wont be coming back nor recommending to anyone. A big 👎🏻

I live just around the corner from Gail's West Hampstead and I am regular customer but I am totally disappointed with the customer service. Sergey was rude and unhelpful when I asked him to cut cinnamon bun for my two boys on the way to school this morning . He said that it can't be done, and he latter laughed at me when I was passing the shop!
I am wondering does any one monitor employ's behaviour at the Gail's?

fifthly and dirty tables, one of the most hygienic and worst-kept coffee/cake/sandwiches shops you can come across, a Starbucks does a better job with hygiene and cleanliness than this Gail's store in West Hampstead .. avoid unless you want to sit at tables that have the remains of what has been left by the last numerous customers who sat there ..lazy and compliancy are 2 words to describe the staff and their store management.

Not dog friendly but they will let you pay - I came in with my dog and partner. I told my partner to find a table in front of the staff while the holding the puppy. As soon as I paid the staff said I had to leave because I had a dog.

Always good Gail’s, I’ll recommend the sausage roll and the cinnamon bun.