NatWest

Fraud section rang me to request clarification.When I rang back after a long conversation 25 minutes 33 seconds for initial call, I was informed I needed to visit my branch, there was no mention of paperwork I needed to take with me. I rang fraud section back on two occassions first call lasted 6 minutes 32 seconds and second 18 minutes 30 seconds on every occasion phone was disconnected.
I therefore went to the branch after waiting 25 minutes I eventually presented my passport, utility bill and debit card to a bank employee. I outined my problem and waited while she contacted fraud section. After a further 32 minutes of conversation, I was told I needed to return with the details of the account wished to make the transfer to. The local branch employee apologised for the situation but said there was nothing she and after referring to her manager could be done at branch level to resolve the situation.
Having banked with National Westminter bank for over 60 years I feel totally let down by the bank. They obviously have a fraud section that is power hunger and intent on mounting vendettas against its customers. Well not for much longer with me. Bye Natwest.

Had an issue with my digital banking so I popped in this afternoon. Wasn't overly busy and the ladies who helped me out were lovely and couldn't do enough. Thank you!

Partner took a large tub of coins to pay in. We had been saving them for a while , turns out we had over £300 !
It's all sorted and counted by machine ... but 1 staff member was huffing and puffing and tutting . UNACCEPTABLE YOU STUCK UP COW

Unable to pay in a cheque via the app. Stopped by after work to pay in and the ATM outside doesn't allow you to deposit cheques. Visited on Saturday to find out they aren't open, only Mon-Fri now. What a joke, ended up going to the Post Office who were extremely helpful and I was able to deposit the cheque into my NatWest account. When I have been able to visit NatWest in the past I'm often queuing. Same issue as others have stated where staff won't man cashier desks because they're not allowed. Service has gone downhill rapidly in the past 10 years. Considering moving my money now as I get zero service from NatWest.

They’re good, attentive and at least still here in Chorley unlike others who have disappeared off the local High Street.

This lovely Bank has quite legally removed the free use of our business and personal accounts without warning because of their past misdemeanours!! AVOID AND MOVE AWAY ASAP!!!!

I went in the bank and was chatting to a member of staff at Chorley branch last week with a lady called Becky we was speaking and I told her that I had recently had a still birth today I received a parcel it was a box full of treats and a note from her and the NatWest staff! wow all I can say is what an absolute dimond this women is! How thoughtful of her to go out her way to do this! Thank you so much for your kindness I am absolutely over whelmed I wish you all the best for the future Becky thank you again ❤️

Went to the Nat West Bank in Chorley, on the 22nd November 2021. I required help. The task was bigger than I anticipated. However, on discussing the concerns with Raquel Woodward, who was on the customer reception desk.Raquel, remained, steadfast, supportive, personable whilst remaining professional and determined in understanding, and resolving my problem
Raquel, gave her time to me, enlisting another staff member ' Joe' to also help ,and resolving my concerns. I would like to thank Raquel and all the staff who helped in resolving my problem . Thank you very much. Shirley Johnson

Raquel,