Lloyds Bank

We will miss Louise our banking advisor who is leaving . Louise who has looked after us for a number of years will be missed by many of Lloyd’s customers.

The best experience of a bank ever so kind and help with always their to help

Best Banking experience with Mr Furhan as the Manager.
Few days ago I went, things have changed.
Went for a appointment, But computer system broken. Asked to come a another day. Waste of time.
Asked to come to change Euro to smaller denominations. Before going to bank confirmed with staff that it can be done. After going they refused to change euro.
Came to know Furhan has moved to Aldershot Branch and management has changed since then.

Nice people and I would've given 5 stars but for the long queues.
EDIT: went in there today and it was worse than ever. The queue was out the door! Taking some stars off.
ANOTHER EDIT: So, the last couple of times the queuing's not been too bad. Not having a pop at the staff, they do their best; the branch just doesn't seem to be set up to handle a lot of customers. Up to four stars.

Not a good experience. Staff were uncooperative and difficult to deal with and seemed incapable of making a decision. All a needed was for my identity to be confirmed so that my sister can deal with my late mother’s estate; she was a Lloyds customer. 30 minutes in branch and 90 minutes on the phone afterwards to get a simple task completed.
I am so pleased I bank with Nat West and Santander.

I have subsequently had a very productive conversation with the manager and I am most grateful for his understanding and comments.

Very friendly and caring staff for elderly customers

I really had an great experience quick and easy . Mr Mathew was really good. A big thumbs up for him