Santander

helpful staff

Dreadful bank manager. Probably the worst bank I have ever been with.

Second time tried to use this branch for service and both times found the staff to be badly trained in the services that branches should be providing following be sent there by telephone banking. Friendly staff but useless. Spoke to telephone banking again who reassured me that the branch SHOULD be doing it. Called Grant the branch manager for Fleet who was kind enough to hear my complaint and appreciated my feedback. Better management and training of the staff is required at this branch. Interesting that he also informed me that they do not reply to any online feedback......make of that as you will.