HSBC

I have been a loyal Customer with HSBC for 15 years. However HSBC doesn’t care about its Customers, it only looks for new customers to expand its business.
I recently tried to apply for a Mortgage with HSBC. I contacted the HSBC customer service several time but they were very rude and unwilling to help.
Finally I managed to get hold of Gloucester branch Mortgage advisor ( Michelle Byrne) phone number.
When I contacted her, she never answers the phone or text. She simply doesn’t care and is not bother about contacting back.
Ashamed being a HSBC Advance customer.

Awful customer service ! I've been HSBC/Midland customer for over 20yrs. They dont care only interested in selling new products & getting money out of you. You ask staff member about my investments its 'dont deal with that - go use the phone' ! I spent hour on phone half the time on hold ! I wanted to simply close an account? I was shifted around to 2/3 different staff! Two-faced, incompetent, lazy, no knowledge or interest..

Miss the old times of cash banking at a desk with an actual person. Cash deposit machines are quite useless, don't take all the notes and when checking with staff, they are just referring you to go to post office. Thankfully post office was great and efficient!

Terrible Saturday service! I’m counting over 20 customers in the Gloucester branch. And only 1 person on the floor to help them. Where are all the rest of the staff! It’s a banking group…it’s not like there’s a shortage of money to hire more w/end staff. Abysmal & unprofessional.

Had a bad experience using the Hsbc live chat and telephone service. As a result we had to go to our local branch to try and resolve the issue. Have to say the member of staff in the Gloucester branch was amazing sorting out the issue promptly and efficiently. Why can’t we have more real people to sort out our financial issues as they can resolve them so much better that a telephone line.

My partner attended this branch as he had a letter to go. We sat in an office and I went to close the door and was told I couldn’t due to ventilation. So what about confidentiality and privacy? Everyone could hear all our private conversation and was distracted by those talking outside. We were wearing face masks so not sure what the issue was; never heard anything so ridiculous.

The bank was zero help, and didn’t know anything about this issue on the account. There was nothing they could help with really. Asking about a transaction 5 months ago that we couldn’t remember about. Why ask my partner to talk through a transaction he cannot remember so long down the line? Think you need to sort out your internal affairs and learn how to bank.

Never in my life have I had such bad service from a bank. My wife and I have been trying to open a joint account for 3 weeks now, it's supposed to take a maximum of 5 days!! I am never going to refer HSBC on and am seriously considering aborting the process and going to another bank

Always helpful and in over a decade never had any problems.
I'm sure they have hundreds of satisfied customers but only the few people with bad experience leave negative review so I thought I'll leave mine to do them some justice.