NatWest

Really brilliant staff, incredibly helpful and friendly

Lush makeover, great staff, such a great update from the one in the high street. Genuinely can't complain. You're always greeted immediately and there's plenty of seats for waiting. :) Whenever/if ever there's a problem they quickly solve and replenish anything.

Some lovely staff, some rude staff. Even some experiencd staff that get the policies wrong, especially when it comes to student finance, charges, multiple degrees etc. Give you wrong information.

Really modern and the team are great! Always people to help and the facilities are extremely useful!!

Long waiting time to see staff, twenty minutes. Staff extremely helpful friendly and caring. Useful as I am deaf and getting on a bit and I have to lipread.
Thank you all staff who helped me this morning. Knocked a star off due to long waiting time. More staff please.

Really impressed with the service here. I think the chap who looked after me was called Gwyn. Very friendly and professional in dealing with my queries, despite it being almost closing time.

it was ok. shame natwest dont have more branches in gloucestershire and herefordshire

My mother and I had to wait 30 minutes to be served. ( which is always the case in the NatWest Promenade, Cheltenham branch and extremely frustrating. ) There are never enough staff at the desks to help; there were only 2 staff actually manning desks. My mother had placed an order to withdraw an amount of money. I appreciate that NatWest, as their Duty of Care to Customers are required to ask what the money is used for. ( Customers are not obliged to answer as they legally own their money. It is through politeness that we answer ) Their questioning to my 84 year old mother, who had produced 2 forms of ID, was equivalent to an interrogation. My mother became distressed but remained polite as she explained that the money withdrawn was from her recently deceased husband from his wheelchair sold. The interrogation continued with ridiculous questions by the woman behind the desk AND the manager. The questioning was incredibly invasive and rude and carried out in front of a queue of customers. Disgusting service.