Lloyds Bank

I have managed to transfer mortgage deposit here without issues. Lovely and helpful staff

Lloyds Maidstone. Indoor cash points. Don't normally have to wait too long to see someone.

Excellent Management team . friendly staff always willing to help

Paid a visit today, as my mum wanted to make her account a joint one with me, and we'd been having issues using her card for online purchases. Didn't have an appointment, but the lovely young lady at the desk arranged for someone to see us straight away. Our advisor Brydee was fantastic. Very professional and friendly, as were the gentlemen on the door. Our issues were sorted. I can't praise Brydee enough, it didn't feel like were sitting in a bank, more like we were having a chat with an old friend! What a lovely bunch of people.

Despite Covid restrictions they're providing excellent service by compartmentalization. There was no waiting. Tracy had problems with IT but was calm, humorous and found a work around so I could get what I needed. I was out in two minutes.

Where do I start? I am a lifelong customer;but probably for not much longer.My wife and I popped in to change her current account over to Lloyd's.What a nightmare! After having to listen to what seemed an eternity to a sales pitch for other services and then when we actually got were wanted to be the IT system failed which meant over an hour completely wasted.I am now in the process of considering transferring all my accounts over to my wife's bank(Barclay's) they can't be worse than Lloyd's!

Glad I didn't have to speak to a human at this branch and could use a machine or call over the phone instead. There were long queues to reach a human at the counter. So I queued to use the only working machine in the branch, as the lines seemed shorter.

Best of all there are signs everywhere reminding you of 'high levels of abuse at this branch'. Maybe there's a staff issue not a customer issue?

Took 6 to 9 month to resolve an issue before. Only one person at the cash till as with most banks forcing customers to use machines and online which a lot of people, particularly the elderly cannot do. Dispute over cash paid in and the look of the woman on the till even though I never once blamed her. Obviously inconvenienced her yet I and others were waiting for ages whilst she chatted with other customers. Money is counted not in front of you but in a cash box where you cannot see it and a significant amount was missing. Branch manager made no contact as he was asked to so have had to lodge a complaint. Been a customer for 32 years and may well leave after this.