Halifax

The cash machine took £1000 that they didn't go into my account, took my card and then broke down. the rest of the money was taken out of different parts of the machine. I then went to pay £1600 to the cashier and she said I gave her £1550? What is going on. They said they would count the money and call me the next morning. I'ts the next afternoon and I'm still waiting.I have been trying to get through to the branch all morning.

I have banked here a few times and never had this problem before. I will have to call head office and ask them to check the cameras. If the story changes my review will change.

The female staff (sorry I didn’t notice her name, she looks like a manager tho) there is surprisingly very polite, understanding and helpful. By ‘surprisingly’ I mean after reading so many bad reviews my expectation was really low initially.

I was shocked at how rude the customers are in this branch. I think it’s because there’s an expectation that the service will be poor, which it’s not. I found the staff to be helpful, polite and capable. I feel that if you are rude you should expect a loss of respect from the staff.

I was there today and one of the staff was very rude. I think they need good training how to deal with customers.

Some Staff are very rude with customers at this branch. Was there to deposit money into my account and apparently the cash pay in machine was not working but had no signs to the effect. So I went to use it and this male staff just started shouting remove your money and keep shouting. He even was coming ring to my face.
How rude a staff.

Disorganised, goods deliveries sitting around, lights half off, staff standing around despite huge queues for one working cash deposit machine

Incredibly rude lady who clearly hates her job. The staff need customer service training. Service with a smile it certainly isn’t.

The customer service in Peckham is diabolical. The staff need to be sent on several training courses advising 1) who the customer is 2) how to be helpful i.e actually do your job non combatively and 3) how to be polite and courteous - basic customers service skills. Peckham is a pretty grim area add the staff depict this also. Staff are automatically on the defensive and deflect any responsibility. There are one or two exceptions but the few times that i have been to this branch (I try to avoid it unless I'm extremely desperate) the majority of the time staff are horrible.