TSB Bank

I was part of the Hounslow branch before and I moved to the Kingston Branch last year, and I love TSB as a bank. But this particular branch is not my favorite. Recently my card was stolen and I was panicking and worried so I called the branch. The person who picked up sounded really annoyed and told me she couldn't do anything until I came there in person. I apologized for sounding worried (I mean my card and money was just stolen). And they told me to cancel the card online and call back. When I called back twice they didn't pick up. I ended up calling the Richmond branch instead who were very helpful and they helped me by giving me a number I could call. I successfully cancelled and blocked my card and ordered a new one too.

Only one of all staff is helpful and understanding. The rest is just nicely sitting for decor. If you do not deal with that helpful one, just leave as you’ll loose your time and day without positive results. I’m banking with other bank too, never ever met any staff like this. sad.

First class treatment alot quicker than most banks excellent staff. Fantastic customer service been going to this branch years

Excellent service, helpful staff

Worst bank so far and worst customer service
I went to the Kingston Branch to withdraw my money and I have been turned over because I must have either valid UK driving licence or Passport but I was there physically and inserted my card and typed my pin and provided form of ID Which valid Full EU driving licence .
I only asked to withdraw £1000 but they said they can only give £500
I phoned the main office to investigate that and they told it is true you must have UK driving licence or passport but hang on a minute I have been with this bank over 5 years and never been turned over for that even this time of the year they asked for ID and provided the same ID no problem.
refusing me to withdraw my own money is absolutely outrageous but gave me good reason to switch to another bank .

Fantastic service by the TSB Kingston Branch. Thanks to the Branch Manager and the counter staff for going an extra mile to accommodate my needs.

By far the worst banking experience I have ever had. They don't accept a Provisional Driver's Licence as proof of address but accept a post card with name and address. I can literally send myself a post card as proof of address rather than DVLA's proof. So I called the main office and they advised me to join Starling Bank. Sounds like a Dave Chappelle Joke.

Outstanding manager and counter staff replaceed expired Card in two days and pin within 4 days. Smiles on all faces. Thankyou. :)