HSBC
3A Queens Rd, Nuneaton CV11 5JL, United Kingdom
2.4
25 reviews
8 comments
GGFJ+4F Nuneaton, United Kingdom
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Monday: 9–16
Tuesday: 9–16
Wedneasday: 9–16
Thursday: 9–16
Friday: 9–16
Saturday: 9–13
Sunday: Close
Tuesday: 9–16
Wedneasday: 9–16
Thursday: 9–16
Friday: 9–16
Saturday: 9–13
Sunday: Close
All I required was to open a account. The first time I walked in, they informed me that they were busy and to come back again, preferably in the morning. I went in the next morning and they said they do not have an appointment slot and we would have to wait for any cancellation. The third time I walked in was the last straw. Rather than help me book an appointment they told me they would not be able to assist me and to make an appointment after 2 weeks.
The customer care and service was Appalling. Personnel named ATYL and STEVE knows nothing about value of Customers. Friendliness and Professionalism “Zero”
I’m going to close my account soon I finish writing this comment.
I believe threatening to withdraw our money made HSBC think twice and low and behold I soon received a call offering to do whatever was needed.
Sadly dad passed away in July and I needed the bank to make payment to the funeral directors. I was kept waiting a while before someone came over to where I'd been asked to sit. I had everything with me apart from my driving licence for ID. I was asking them to make payment directly to the funeral directors not pay me so why is ID necessary. I had a folder full of paperwork, my deputyship from The Court which the person dismissed as of no value from the start because of dad having passed away. Such an emotional time for me and I felt like the person was being unnecessarily unhelpful. We've banked with HSBC (The Midland Bank) for 32 years. We're now discussing moving to another bank.
Oh and what's with the very casual uniform ? Looks very unprofessional.