NatWest

Utterly useless Staff, the right hand doesn't know what the left hand is doing, . Yes there quick to tell you your about the go overdrawn or going to get a fee.. try paying that bill or fee either over the phone or at the counter..You must withdraw cash at your cost to pay these bills...since the No charge for using a credit card come into effect they withdrawn the card payment function.. If they can't make even just a few pence out of you there not interested..Looks all the Biz with pics of preston in the branch but its all a front to make you feel comfy..

Utterly useless and rude staff! This is the worst bank.in the Preston area! I made the mistake of opening an account with them and after several.e-mails that welcomed me to their bank, I received another e-mail informing me that my newly opened account was closed! Just that without being given a reason! The hilarious thing is that after that e-mail they.kept sending me welcoming e-mails as if nothing happened! The most hilarious thing is that.my new card and pin arrived on.the day that my.account was closed! Unprofessional, not trustworthy at all! Dont waste your time and money with.them! They are USELESS! If there was an option I wouldn't give a star, as I.believe one star is too much for them!😈😈😈😈😈😈😈

Had our business account frozen today for apparently not updating our business details. No notification whatsoever! Customer service dreadful. Spent all day trying to sort this out. I've utterly lost faith in Natwest today. We used to have a business manager years ago but with streamlining its all gone. I think the banks are going backwards instead of forwards. Having looked at the reviews for natwest it's not surprising, they obviously don't care anymore. If enough people switch it will give this organisation a kick up the arse.

Only open 10am until 1pm every day because of Covid-19... You can't pay in money or cheques in the ATM outside like you used to be able to years ago, so you have to go in the branch and use the ATM inside (why can't they just have these one's outside?) as a result of this it is always packed out with queues so you wait ages. It's even worse now because of social distancing measures! You have also closed many local branches which means travelling to the next town just to be able to pay in. You have also closed many local RBS branches so can't pay in there either. We'll done RBS group, your customer service really doesn't matter to you does it? We are just numbers and if it's inconvenient for your customers you don't care. We can't use the bloody online banking app to pay in cash can we!!!

Absolutely useless. My brother went in wanting advice and help on how to sort things out with his bank account. He has learning difficulties and they said sorry we cant help. They put him on the phone and are expecting him to do it online. You can not get sufficient
help from them as they expect people to know what they are doing online. Not everyone understands technology. This needs sorting.

Do not go into the branch unless you want to open an account, deposit/withdraw money. They just pie you off to use the app for help or call the number on the back of your card.

I spoke in the bank to a guy called Jacob about a issue that I've been trying to sort out for 2 months regarding a substantial amount of money. The guys on the app chat said they sorted it after multiple messages and I waited 24 working day I rung to be told they app guys didn't do anything after multiple conversations to be told I'm sorry ill sort it but it'll be another 24 working day. I wait, ring. Get hung up on when I'm being polite, transferred back to the start with the options. I go to the bank direct, I spoke with Jacob, after realizing how complex my issue was took me to a booth. Spent genuine time to take care of the issue and showed he was on it. Within 3 days I had my money back plus compensation for the stress so thank you for resolving my issue and going above and beyond to help. Put my faith back in Natwest!

Went in to the bank for the simple matter of getting a bank statement printed off. Waited more then 20 minutes to be seen