Metro Bank Uxbridge

Wow, impressive service.

I’ve been to this bank many times and never before had such professional service .
Mr.Hussain served me. He was professional, prompt, polite and friendly. I queued up at the cashier. Hussain approached me asked if I needed any other service. When I was done with the cashier, Hussain sat down with me and sorted out my other query. Excellent asset to the bank.

Well done Hussain

The bank is conveniently located in Uxbridge town center with ample parking. Long opening hours are a convenience to customers.

Pathetic Customer Service! They wasted a lot of my time because they couldn't provide me clarity on the requirements for opening bank account. I personally came in twice to confirm the kind of reference letter they want, whom should be the contact person on the letter, got that from my organization and then they refused to accept it saying that it should not be addressed to Metro Bank. Had to travel 4 times to Uxbridge for this account and they totally misguided me. Very poor customer service.

I tried to open a bank account. They say is a walk in service but when I got there on Saturday the manager told me they are short staffed and they couldn’t do it. So I went again today. The manager responded that I should book an appointment. When I said there isn’t a way to book appointment online he acknowledged that and suggested to come any day around 09:00 and then they will give me an appointment for the same day in the afternoon. When I requested to do that over the phone he said that’s not possible. I tried to open an account because of the exchange rate and my business being abroad. Can you imagine banking with them and you come in need of Customerservice support ?
No way in hell.

My daughter went to open a account in metro bank Uxbridge today, the staff were rude and looked her up and down and wasn't interested. Yes she's 20 and she works so seriously what's there problem. This isn't the first time I had similar experience few years ago with same branch. You need to teach you staff manners

PATHETIC SERVICE I have been into the branch with my 2 months old daughter and want to open her bank account but I don't understand why I am told to wait at least 10minutes even when the branch looks empty.and i wait for more than 20 minutes, no came to attend us, I don't mind waiting when it is obviously busy, but why the wait when there are no other customers around?!

This Branch is very racist. I went there to add my name to my daughters account. First this racist person claims my address does not match in the system. I walked her that my Driving license address is same as the account owner. So what is the issue. She blamed the system. Then I produced my utility bills as secondary proof. She started arguing that the J is not right. When I looked at it. It was fine. She then accepted it. She just came excuse after excuse to not add me to the account. I called the manager called Mohammed. Oh my god he had an attitude. I finally managed to get him over by starting to film the incident. Then Mohamed started to talk properly. Whilst I was talking to the manager the lady who was supposed to address my issue she disappeared with my details and locker key. What a bank. Guys if you are Hindu, Sikh or black guy pls avoid this branch.

Worst bank service ever, the bank staff told me that I'll wait maximum 1 week to get my account activated.
More than 20 days passes and haven't receive any call or mail from them yet!!!!

How dare you, my girlfriend said to me that you won’t open a bank account for her because she’s not white I say screw you I’ll be closing my account and reporting this to the appropriate authorities I hope Metro bank gets closed for that 😡