Lloyds Bank

This is my local bank and I regularly visit it. The ladies on the tills are always helpful and welcoming, and even with the challenges of dealing with difficult customers, they never lose their smiles. Thank you and I would highly recommend this branch.

Lloyds now (often) shut "for lunch" since the branch closures and sad staff redundancies of the cost cutting exercise that used Covid-19 as the excuse.
On this occasion there was a sudden strong downpour and a queue of 12 people including myself in business attire moved close to the building but could not avoid the rain. I could see staff inside returning from their lunch whilst their customers were outside unable to enter and getting wet. It made me very angry indeed.

While waiting 45 minutes for I needed a document to give another supplier, I went to ask other banks in Romford;
- NatWest do Not close for lunch
- HSBC.. do Not close for lunch
- Barclays.. do Not close for lunch
- Co-op (opposite) do Not close for lunch
Lloyds Threadneadle St, in the City close for lunch but only have 2 cashiers. I'd expect them to stagger their lunches but two people might be difficult to avoid closing at lunchtime.
Lloyds Romford?
..They had FOUR personal bankers in Branch on that day.

Therefore an indefensible executive board policy to close branches and reduce staff numbers (losing some wonderful Lloyds staff) is coupled by the manager at Romford Lloyds permitting four bank staff to close for... One hour and a half mid-week.

This is undeniably terrible service that cannot but show contempt for we the customers. Very sad to see.

Always professional and pleasant customer service :)

RE: Romford Market Place branch.
I found all the staff to be helpful, but more so Sarah Sutherland who served me at the service desk on Wednesday 5th October to arrange a CHAP’s. She was very diligent to protect our money, helpful and thorough in her work. Took time to make sure everything was in place with her superior and remained very pleasant.

Easy to complain, important to compliment too.

What can I say

White Old ladies work here have no clue what you talking about they are not professionals and they ears don't work properly I'm guessing to old age.

And they are all white which I find very strange.

Always so helpful and friendly !
Thank you

Had a personal issue with the deposit I've made today as not full money been credited went back to sort the situation, didn't like the way been treated as the lady started to talk very loud asking how much money I've deposited and making a personal judgement,
Not realising that I've been a client since 2010.
Don't judge people for the way they look or just because they are foreign, it's not the 1st time happening.
Closing my account soon.

Me and my friend visited today this branch. We have been assisted by May.May is absolutely amazing. She is helpful and attentive. Thanks a lot, thanks May!