Halifax

This used to be a great bank, but unfortunately I'm finding myself leaving a negative review after a recent incident. Without going in to too much detail, for security purposes, I was made to feel like a criminal due to a "fraudulent transaction" on my account and left with no account after the fraud team told me one thing on the phone but the customer service advisor in branch told me another. I'm not happy with the way this was handled, so 2 complaints were lodged. I'll take my services elsewhere.

On December 15th, I tried to withdraw some money from the ATM outside your branch. No cash was issued from the machine, and because I have a sight defect ,I thought that I may have done something wrong. I went into the branch and a lady helped me to get some cash. Unfortunately I didn't get a name, but she was very helpful and very pleasant-thankyou very much.

The advisors were not nice at all. They just didn't want to open my account. They don't listen to you at all. Very bad experience.

Dislike the bank in general any branch I have been too have been horrible. so my fathers account got hacked without him knowing. apparently its up to my father to phone the companys to find out what had happend. No it is youre job as a bank to protect my fathers money hence why he has an account with yourselves so now card is cancelled and he has to wait 7 days for a new card and pin in the meantime has to travel to branch everyday to get money out. now the fact my father went out of his way to bring ID didnt even bother checking. That too me is worrying its self. generally bank like this different give a dam. My father is now switching as am i. Horrible staff not helpful.

Poor customer support. Not impressed by their unprofessional/cowardly manager who would not take the time to help their customers with their that the bank teller is not knowledgeable about. Disgrace.

Staff do not try b helpful at all very rude I was use lovley staff in Walton vale

Absolutely disgusting female staff . Tried to have a joint account with my mother who has early onset dementia and was met with hostility and told I would need power of attorney. Never even spoke to my mum to see if that was what she wanted . A staff retrain is needed I think. Called customer service and they can't understand why this wasn't just delt with as we requested . They made my mum want to take move her account

The worst customer service and experience. You could not imagine how rude and unhelpful the staff has been.👎