Santander

Very poor quality of customer treatment from one of their advisor. I had an appointment booked 2 weeks in advance, I was late for 3 minutes on that date (had to take a day off from work) and the advisor gave my place to someone else. If you were worried so much that I wouldn't come, why didn't you call me to confirm it? Why did I gave you my number then? Anyway, the result is you just lost a customer !!

Bored of how easy it is to open bank accounts? Do you miss the obstacles, the difficulties and the boredom? Santander Holloway is your branch then. I asked for an appointment in the middle of last month to open a bank account and they gave it to me for ... drums ... the end of the following month! (That is, this)

The long-awaited day of opening my account finally arrives, I go to the bank at exactly the appointed time and ... I find that the person responsible for attending me is not there, the employees do not know anything and choose to postpone the appointment to ... drums again ... mid next month!

It's pity that a bank that works so well in so many places works so badly here.

ATT. A new customer of HSBC.

Check your change! Clerk tryed to steal £245 pounds from me telling me I only gave her 15. She did that because I said I didn't need a receipt lucky I checked my balance before I left the bank. No apology from her so I called head office!!

Took hours just to set up online banking

The service was very poor but now it is the only bank which is closing by 3pm

Not many people are on line . The Santander bank to be open until 4.30pm
Mon to Friday. and Saturday until 3pm.
On line don't give cash.
Bank give cash on counter over £300.
Why close at 3pm.that to early.

Dec 2022
Berhan was really helpful and polite in my updating my account information.

I'm giving this branch 2 stars as the other reviews* have made me laugh out loud when I was really, really angry with my appalling new Moto G50 phone which I should NEVER, EVER have bought (make sure you don't buy one!), with BT, with Santander, with the NHS being privatised... Anyway, it's all true - this is a fantastically slow, disorganised branch, but believe me, it's nothing like as awful as it was 15 years ago when all the shopkeepers and market traders would be in here changing £50 worth of 1p and 2ps in bags for hours and they'd lose your documents down the back of a filing cabinet, lie about it and then send you a bunch of flowers you didn't ask for. Like that helps you pay your bills! Also I am giving this branch a star more than it deserves because it's still there, unlike many other Santander and other bank's branches.

*Except the generic positive review. That person has obviously never been anywhere near this branch!