NatWest

I am fed up with Natwest. I am a new customer and have had nothing but problems since joining them. Their customer service is not great and their online banking has taken security levels up to a confusing level. I have to pay for a premium account yet have more than sufficient funds in the account. I can't even get an overdraft facility. I am seriously thinking of leaving them and going back to the bank I left for Natwest.

Visiting this bank wasn't a pleasant experience, badly laid out and the number of chairs in the waiting area means customers often have to wait to see members of staff. There are far more user friendly banks around.

I was recommended by Save the Children to deposit my office fundraiser charity monies at NatWest. It would appear NatWest have done away with conventional cash desks in favor of machines; machines that can't successfully process a clearly written and pre-printed Save the Children paying in slip.
The NatWest representative at the desk informed me they don't like handling coinage at the desks for which I had just queued...Seems reasonable to have cash and coin after a charity fundraiser...I was redirected to another machine.
I'm sorry, this is a Bank right? Please NatWest stop trying to replace humans for machines that don't work properly. Shame on you for not giving the customer the option. Just in case you think i'm a grumpy old man, know that I am in your sub 30 years of age demographic and you've put me off.

First of all, as noted by others in the reviews, NatWest needs to seriously reconsider its opening hours. Of course there is a move to online banking now, so the bank doesn’t want to be open more than necessary, but why keep such difficult hours in the week while people are at work? If you want to help your customers, perhaps close on a Thursday and Friday but open for longer at the weekend when the average customer actually has time to come in.

Secondly, when I was finally able to get to the branch, which I needed to do in order to make a large sum payment, the staff were completely unable to do so. After spending two hours (yes, you read that right) trying to make a basic CHAPS, they eventually declined to go through with the transfer - I assume because they considered it suspicious or fraudulent. Even though the payment is to an easily confirmable mortgage company that payments on my account had previously been made to. Not only that, they said they would be unable to help with any other queries today.

Their suggestion? Write a cheque instead. Right... because we all know how safe and secure cheques are with the entirely foolproof signature to prove authenticity. Not subject to scamming or counterfeiting at all, right?!

Dreadful, unhelpful service, verging on just plain rude.

Excellent service on the 4th November, from the young helpful man greeting people and to the lady that we saw afterwards. Keep up the good work

NatWest seems like an all round great banking service. Sticking to their old routes , great building designing and a lot of customers that come back with 5 stars. The building design is on point , staying old fashioned and articulated. Great banking service.

I feel it is absolutely disgusting that a bank, which relies on people working to have money in the first place, hasn't got opening hours that accommodate people who work!! Not open on weekends and only open 10-3 on weekdays makes it totally impossible for those with a 9-5 to get access to their money. I am considering moving banks as this lack of service is appalling.

Made a mess of a query I had and had to visit another branch to sort it out.
This bank has returned to normal banking hours from this week and shuts at 4.30pm now during the week and reopens on Saturdays until 1pm. Don't bank with Natwest. Took so long I went with another bank. Awful and unprofessional.