Gatehouse Bank London

Professional & Reliable!

If you are looking for a reliable bank for a Shariah Compliant Mortgage then look no further!

My family and I were taking the step of buying our first property and I can truly say we received impeccable service from Paul Jones at Gatehouse Bank.
Naturally, we were anxious with all the paperwork involved. Paul Jones not only worked with us diligently throughout the whole process he also made a potentially stressful time into a calming experience whilst maintaining his professionalism.

Many a time where deadlines are involved communication is key, knowing which stage you are at, and how far you are from completion, Paul Jones was calm, composed and patient at every juncture despite me calling a number of times in one day, he never once showed any frustration. Rather he would calm us, chase up the application status and give constant updates as we progressed through the different stages. Although it does take time to get from Application to Completion, if you have everything in place you will get there.

In summary, I would highly recommend the team at Gatehouse Bank for their level of experience, service and keeping their promise on delivery.

Thank you all so much!
Mahomed, Leicester, UK

Read so many differing reviews about the shariah compliant mortgage offered by Gatehouse. My own family and friends have had different experiences but I can only comment on my own.

I found a house in December 2021 and on the 4th of April I got my keys. I dealt mainly with Paul and he was INCREDIBLE. Emailing me on weekends and bank holidays & even at night. He is a VERY busy guy & I have to admit and was a tad difficult to get hold of but always made time for me and got back to me.

I think it definitely helps if you are proactive and respond to the banks queries immediately, having good organised paperwork as well as having a very good solicitor who is also thinking 2 steps ahead for you. I did pay extra for a “premium” solicitor and was easily the best decision I made. Feel free to drop me any questions and I will try to help!

I would highly recommend Mohammed Khan for the alternative finance process with Gatehouse Bank. It’s a long and strenuous process but Mohammed is really helpful and reassuring throughout. Mohammad has been so helpful, always replies back even when he is busy and guiding us to the right direction.

We are still in the process of buying a house (dealing with the banks solicitors now) so will have another update once the transaction is complete.

I have been trying to get hold of the bank for several days. As I was interested in refinancing through them. I left them several voicemails so I could get a call back and there has been no response. They decide to call me whilst I am at work and I informed them that I would call them back in literally 2 mins and surprise surprise as soon as I tried to call them back, no response!

How on earth are you supposed to trust them with doing business dealings if you can’t get through to them!

How can you expect to refinance or purchase a home with your so called partners if you can’t get through to them!

Going with this company will surely lead to more stress and aggro in your life.

Joke of a bank. Tell you can get mortgage with 1 year accounts, give you an AIP then when you put an offer in and engage solicitors, underwriter says 2 years. Misled me from the start.
Cost me £1000 in fees. Joke. Stick with Al Rayan.

This bank should not be in operation. Absolute waste of time. Offer services to the public that they cannot provide and get peoples hopes up for nothing in the Muslim community. We had zero customer service. There is only a switchboard taking contact details promising you a call back in 3 days that doesn’t materialise!!! Don’t bother looking for a house until they approve your application formally. The sellers will pull out due to their delayed waiting times.

An absolutely diabolical company,  Gatehouse are fully aware that they are one of the few affordable interest free options and choose to exploit their position. I tried numerous times to get in touch with the company and was given the promise of being called back. Didn't hear from them for about a month despite constant calls. The receptionists are patronising and dismissive and have absolutely no time to help.  It's the same response each time ' no one is available' and they don't bother to listen to your concerns, they just simply lie to you over and over again saying that they will pass a message on.
By the time a meeting was arranged they never bothered to call  ( I sat around waiting the entire afternoon) and decided that three weeks later during my work time was an appropriate time to call.  When they left a message with a contact number I tried numerous times to call but was met with the same rude response of no one being available. Spent 4 months wasting my energy and time with a truly awful company with absolutely no sense of customer service.  Would recommend that you stear clear of this abysmal mess that is considered a business.  If you can't be trusted to keep your word about getting in touch,  you can't be trusted to be a partner to buy a house with.  Save your time and breath and go elsewhere.

I would highly reccommend Mohammed Khan to have as your advisor for the mortgage process.

He delivered outstanding service and exceeded my expectations in many regards. He was professional and highly efficient at conduction all stages of the process, he was highly responsive with emails and phone calls. His advice was concise and informative and he helped me make the right choices for my situation.

Mohammed Khans exceptional service resulted in my mortgage process only taking approx 4-5 weeks to get to offer stage.

I would advice others to opt to work with Mohammed Khan and to ensure they have all their application documents and I.D ready well ahead of time to ensure a smooth end to end process.