HSBC

Shambolic at best. Queue up for 20 minutes. Ridiculous to only have one window/teller open. The lady on the self service machines is running about like a headless chicken and can't cope. Maybe I went in at a busy time, but the experience was awful.

It is very hard and takes a lot of time to start an account, but the staff are very helpful

Can’t express how professional and helpful Ms Thompson was today with a very sensitive matter !! We walked in and were seen immediately and she not only solved our issue and set the account up but provided further help, it couldn’t have been more efficient or exemplary service from this member of staff, they were all friendly and polite :) thanks so much :)

Cashed two cheques from same chequebook the first one bounce the reason they gave was counterfeit cheque but the second cheque cleared.

This is inconvenienced me big time and not due to any fault of my own or the person who wrote the cheque. HSBC cheque team just decided it was counterfeit so it didn’t clear but the same chequebook cleared second payment so I know that the cheque wasn’t counterfeit.

Friendly staff but for such a busy high street I would have expected a counter service.

They told me to call them to change information, after I called them they said they can’t do that and I need to come in to the branch (after the branch had closed) , they wasted my time in telling me wrong information

Shocking service !! I hold a business account with HSBC for years , I used this branch often as is close to my business .so I went today to withdraw some cash and the lady (Beverley Anderson ) in cashier was very slow and rude , so she ask me my ID card and my bank card witch I give , then she ask me to enter my card to the reader and use my PIN number witch is I did , then ask my to write my email address and the last digits of my phone number . So when I ask her she said for security reasons.as I don’t have a issue with that whatsoever. Then she said my signature didn’t match the signature they hold for me in my account. And I believe I have only 1 signature all my life . Then she went to verify my details with her colleague ( Narmatta thavarajah) and kept me waiting for while . When I went to them to find out what’s the issue . They talk to me very rude without any explanation and she said to me I need to calm down .
Then she ask me what’s debit in your account I reply to her I don’t know as too many things in my head . Then she said if you don’t answer you won’t get your money . I was shocked !!! They makes me feel like a idiot standing there . So I felt discriminated and no respect whatsoever. I decide to make legal action against it . Avoid this branch !!!

Customer service is quite poor and seems to be badly managed. Would not recommend this branch if you’re trying to open an account. Had a much smoother experience with Barclays.